Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Folsom, CA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,389 reviews
5 stars
732
4 stars
317
3 stars
134
2 stars
55
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Product Issues
Several reviews highlighted problems with product availability, misleading promotions, and issues with defective items.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for lacking product knowledge and not providing adequate assistance.
Delivery Problems
Numerous customers experienced significant issues with delivery, including delays, incorrect items, and poor communication regarding their orders.
Store Environment
The store was generally described as clean and well-stocked, but some customers noted difficulties in finding help and navigating the store.
- LPLori PipkinsJan 5, 20263.0Bought a new dishwasher that didn't come with extended legs to make leveling even. Said that it was our responsibility to notify the manufacturer. Not Lowes.
- AJAbi JamesDec 30, 20251.0Misleading credit promotions This store repeatedly lied and changed details about their credit promotions after the sale. I was told one thing to get me to buy, then given completely different terms afterward. Very misleading and unprofessional. Get everything in writing and don’t trust verbal promises. I won’t be returning.
- JRJana ReyesDec 27, 20251.0Beware!!! Lowe’s claims to have a 48 hour return policy on major appliances!! Do NOT buy from Lowe’s!! I bought a dishwasher from Lowe’s and paid Lowe’s to install it only two weeks ago. It’s literally leaking from the door and Francisco in the appliance department is saying that it can’t be returned if it’s defective. What the heck?!? Have you ever heard of a return policy under 30 days?! -- Update: 1/12/26 This issue has NOT been resolved. I have taken off a day of work to have it "repaired" by the manufacturer. They failed to fix it and it's still leaking. I have to take another day off this week for yet another attempt. Lowe's - if you care, you would reach out to me to resolve this! Refusing to replace it with a functional appliance is bad customer service.
- RLRobert LueraDec 15, 20251.0Went to purchase christmas decorations for the kids this year and an employee named Arleen helped me out. She right out lied to me and my wife about items we bought. She promised us that we could get a price adjustment on our items once they went on sale if we helped her out by buying/using a gift card for our $1,200 purchase. I stupidly believed her and did so. Sale prices dropped and went to get price difference and you guessed it!! She did not honor her promise!! Never again 😒 🙃 I definitely will never be back or recommend this shade store..
- NLNoe LNov 29, 20255.0The store manager or assistant manager provided an incredible experience for me. One of the cashiers, Kevin, accidentally made a mistake on my purchase, and I was directed to the PRO rewards/lumber side for a return. After fighting through the busy crowd, I was ultimately redirected to the regular returns area on the other side of the store. By the time I got there, I was pretty frustrated. However, the returns associate helped me right away, and the store manager or assistant manager was standing next to her. She understood the situation immediately and assisted me in contacting the card services team to check the balances on my gift cards. After that, she personally walked me over to the appliances section, provided direct one-on-one service, and helped bundle my discounts after I purchased multiple appliances and power tools. Thank you, Lowe’s. Because of her exceptional service, I would be happy to continue doing business here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Folsom, CA?
You can find quality hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing items, decking, grills, lumber, gardening equipment, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Folsom?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with closures on November 27 and December 25, and adjusted hours on other specified dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will also receive email updates when your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Folsom?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there installation services available at Lowe's?
Yes, Lowe's provides various installation services including appliances, blinds, cabinets, flooring, doors, HVAC, lighting, roofing, and many more.
How does Lowe's manage returns and exchanges?
Most items can be returned within 90 days. Returns purchased online can be started via Order History. In-store returns require proof of purchase at the customer service desk.
What are some notable places near Lowe's Home Improvement in Folsom?
Nearby places include Willow Creek Lake Natoma, a scenic lake; Trader Joe's grocery store; and Jimboy's Tacos, a popular Mexican fast food restaurant.
Is there a locksmith service near Lowe's in Folsom?
Yes, minuteKEY and Minute Key locksmith services are located near Lowe's for convenient key and lock needs.
What dining options are available close to Lowe's in Folsom?
Nearby dining options include Jimboy's Tacos for Mexican fast food, La Bou Bakery & Cafe for bakery items, and TOGO'S Sandwiches for quick American meals.