Business Details
About
Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.3
184 reviews
5 stars
133
4 stars
20
3 stars
9
2 stars
5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and knowledgeable staff, there were significant complaints about poor customer service, particularly regarding warranty issues and delivery delays.
Product Quality
Customers expressed mixed feelings about product quality, with some praising the comfort and durability of the furniture, while others reported issues with defects and poor materials.
Sales Experience
Most reviews highlighted a positive sales experience, noting that staff were helpful and not overly pushy, although some customers felt pressured or misled during the purchasing process.
Delivery Issues
Numerous customers reported long wait times for delivery and issues with order fulfillment, leading to frustration and dissatisfaction.
Pricing
Customers noted that while the furniture is of good quality, it is often perceived as expensive, with some feeling that the prices do not match the quality received.
- RSRebecca SchunzelNov 25, 20255.0What a great experience! Communication, kindness, quality of products and knowledge of our rep, Les Paul...all A+++
- GGGarrett GarrettNov 5, 20255.0Wonderful experience! Walked in, immediately was greeted and shown the items I was looking for. Staff was very knowledgeable and helped me pick the right size chair for both my dad and myself. Good sale and quick delivery!
- KRKimberly RowenOct 30, 20251.0Never imagined I would be writing a letter of disaffection to Lazy Boy furniture but I really would rather put myself out there in hopes that than no one else might have a similar experience. After much consideration I excitedly purchased the Duo, Sofa and Loveseat from Lazy Boy 5111 Business Center Dr, Fairfield, CA 94534 My experience was good and delivery was even before expected. This was indeed a huge purchase for us at over 6000.00 for the pair. My concern started shortly after when i noticed all the pillows were pilling on the pillows and arms of the couches. Now because there was only a one year warranty on them I was concerned about the level of care I might receive from Lazy Boy. but because my Husband and I travel upward of four months out of the year and it is only myself that sits on the furniture. (He has his own recliner) I assumed there would be some concern on there end at how the furniture was wearing. Much to my surprise I wasn’t even politely quoted the warranty, dismissing the fact that they had only been used half of that warranty time. I am majorly concerned about how this is going to go moving forward. At that price point I would have expected so much better. I will not shop lazy boy ever again. Photos below: As you can see I had not even taken the tags off when it started. The customer care I contacted was so bad I’m not confident I will ever receive compensation but hopefully this will make customers think twice.
- PFPaul FeldmanOct 20, 20252.0Leather sheds and tears. It’s crap
Frequently Asked Questions About La-Z-Boy Fairfield
What types of products does La-Z-Boy Fairfield offer?
La-Z-Boy Fairfield offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories.
What are the store hours for La-Z-Boy Fairfield?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does La-Z-Boy Fairfield provide delivery services?
Yes, La-Z-Boy Fairfield offers delivery services to customers.
Is proof of vaccination required to visit La-Z-Boy Fairfield?
No, proof of vaccination is not required to visit La-Z-Boy Fairfield.
What payment methods are accepted at La-Z-Boy Fairfield?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Does La-Z-Boy Fairfield offer any design services?
Yes, they offer in-home design services to help customers create their ideal home look.
Where is La-Z-Boy Fairfield located?
It is located at 5111 Business Center Drive, Fairfield, CA 94534, United States.
Are there any popular restaurants near La-Z-Boy Fairfield where customers can dine before or after shopping?
Yes, customers can visit nearby restaurants like Hinata Japanese Steakhouse, Palm Thai Bistro, Applebees Neighborhood Grill & Bar, Sushi King, and Pelayo's Mexican Food.
What other furniture or home decor stores are close to La-Z-Boy Fairfield?
Nearby furniture and home decor stores include Ethan Allen and La-Z-Boy Home Furnishings & Decor, which offer additional options for home improvement and design.
What local services near La-Z-Boy Fairfield might be useful to customers during their visit?
Customers can access services like The UPS Store for mailing and printing, Special Nails and Kim's Salon and Spa for beauty treatments, and Anytime Fitness for workouts nearby.