Brand Certified
Lowe's Home Improvement
3.9(3057 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8369 Power Inn Road, Elk Grove, CA
95624, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(916) 688-1922
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CA-Elk-Grove/1148
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Elk Grove, CA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
3,057 reviews
5 stars
1,505
4 stars
675
3 stars
287
2 stars
152
1 star
438
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing long wait times for assistance and unhelpful staff.
Staff Attentiveness
Several customers reported that staff were often inattentive or unresponsive, leading to frustration during their shopping experience.
Product Availability
Customers expressed dissatisfaction with product availability, noting that items were often out of stock or not where they were indicated to be.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and positive interactions.
Store Cleanliness
A few reviews mentioned that the store was clean and well-organized, contributing to a comfortable shopping environment.
- VAVeronica Aleman3 days ago1.0My husband (an employee at another store) and I, went into the Elk Grove Store to see what we needed to remodel out kitchen. We walked through the kitchen display Dept. There was 4 employees sitting at their computers, this was around 9am or a little later. We got no Good Morning, no May I help, no words, no greeting NOTHING!!! I give this Dept ZERO stars for the customer service!! That was horrible and rude customer service especially being so early in the morning!
- MCMarty Cunningham4 days ago5.0Where do they get these friendly helpful people working at 6am in the morning?
- SSSamantha Schlenker5 days ago1.0Came into the store to buy a deep freezer and couldn’t get a single worker to help us. Approached one and all he did was point me in the direction of where they had them. They weren’t busy helping anyone else. A bunch of lazy people not doing their jobs and just collecting paychecks.
- TWTrevell WilliamsFeb 6, 20261.0Horrible experience. This is why stores get closed down. The customer service was not there. I waited for over an hour for help. Nobody came to help me. I asked for help multiple times they called no one help'd I end up finding I think what I needed might not be the right part. We'll take it back if it's not right. This is why people order on Amazon and this is why stores does not get support. It would have been easier for me to just order all the stuff on amazon five minutes and I wouldn't have been done.Prime example also there was workers laughing and joking in walking past me which was very crazy I hope the store gets closed down might as well nobody's working any way also home depot. Customer service is way way better. There's always somebody around.I will be going to home depot in amazon for now on
- JRJulio RuizFeb 1, 20263.0Customer support is usually great but today Andres at the paint sections customer support was terrible. He didn't greet us, acted like we were a nuisance, saw us at the counter but decided to ignore us until we hit the button for help. Once we ordered the paint and came back we asked where we could pick up the paint, he condescendingly pointed like we were supposed to know even though he barely spoke to us. My review isn't lower because I had great experience with the other employees.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Elk Grove, CA?
You can find appliances, bathroom supplies, building materials, tools, flooring, gardening equipment, outdoor furniture, and more at Lowe's Home Improvement in Elk Grove.
What are the store hours for Lowe's Home Improvement in Elk Grove, CA?
Lowe's is open from 6:00 AM to 10:00 PM Monday through Saturday, and 7:00 AM to 8:00 PM on Sundays. Holiday hours vary, and the store is closed on certain holidays like November 27, 2025 and December 25, 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services at their Elk Grove location.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Updates will also be sent via email.
What payment options are accepted at Lowe's Home Improvement in Elk Grove?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Does Lowe's provide installation services for purchased products?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, and more.
Are there recycling options available at Lowe's for batteries and electronics?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries at their store.
What nearby places can I visit before or after shopping at Lowe's in Elk Grove?
Near Lowe's, you can visit Starbucks for coffee, Baskin-Robbins for ice cream, or grab a sandwich at TOGO'S. There are also services like minuteKEY locksmiths and Blue Rhino Propane Exchange nearby for added convenience.
Is there a place nearby Lowe's where I can get my keys duplicated or repaired?
Yes, several minuteKEY locksmith services are located near Lowe's for key cutting and locksmith needs.
Where can I find banking or ATM services near Lowe's Home Improvement in Elk Grove?
You can find Bank of America branches and ATMs near Lowe's in Elk Grove for your banking needs.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website