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Leslie's Pool Supplies

3.9
(227 reviews)

Business Details

9156 Elk Grove Florin Rd, Elk Grove, CA
95624-1426, United States
(916) 686-7665
https://lesliespool.com/

About

Pool Cleaning ServiceHot Tub Store
Leslie’s is your trusted neighborhood pool store in Elk Grove, California and a go-to destination for all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way — in-store, online with easy in-store returns, or through the Leslie’s app. And don’t forget to join the Leslie’s Pool Perks Rewards program for special offers and savings every time you shop.

Location

Leslie's Pool Supplies
9156 Elk Grove Florin Rd, Elk Grove, CA
95624-1426, United States

Hours

Reviews

3.9
227 reviews
5 stars
127
4 stars
40
3 stars
12
2 stars
11
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some customers praised the helpfulness and knowledge of staff, others reported rude interactions and poor communication.

Product Quality

Customers noted a decline in product quality and effectiveness, particularly after the company was acquired, with specific complaints about chlorine potency and pricing.

Service Reliability

Several reviews highlighted issues with service reliability, including missed appointments and inadequate problem resolution, leading to customer dissatisfaction.

Staff Knowledge

Many customers appreciated the staff's knowledge and willingness to assist with pool-related issues, although some noted a decline in expertise following staff turnover.
  • AL
    Anthony Lozano
    Jan 8, 2026
    5.0
    I’ve had a great experience with everyone at this store. They’re knowledgeable and tell me just enough chemicals or salts to get the pool back in shape. Recently Tyson did a great job helping me with my chemicals and realigning my robotic pool cleaner that wasn’t working right. I’ve been coming here for a few months and don’t plan to go anywhere else. A+ service!
  • JJ
    Jamila (JAM)
    Nov 16, 2025
    1.0
    My family has used this companies weekly pool service since we purchased our house back in 2012, and over the past year the pool service and customer service has gone downhill (since they were purchased by another company). Our pool has had spots of alge in it since May (it's now November). I've called and spoken to the manager on a few occasions to complain, and she would have someone come by to pour chemicals in the pool each time... they never fixed the problem. Yesterday, I called the store to speak to the manager and the young lady on the phone (Amy) gave me another number to call which I thought was a little strange. I called Nani and left her a detailed voicemail message and I texted her photos of my pool expressing how the current condition of my pool is unacceptable. In my message I asked her to confirm that she received my message cancelling my account, which she confirmed via text message. I texted her back and asked her to conform the cancellation date, and to let me know if my November bill has been prorated and she did not respond. Its unfortunate that some businesses no longer value providing standard customer service especially for a longtime customer like myself. I'll just follow up with an email. Needless to say I've been calling around looking for a new pool company to clean my pool weekly because I'm basically just giving my money away at this point. The alge has gotten worse and no one has done anything to solve the problem (chemical balance). Over the past 13 years our pool has never been green. In May we noticed a significant alge build up and we could not use the pool on several occasions because of the heavy chemicals in it, and they charged us extra for the chemicals, because it's apparently not included in the weekly service. Our bill is constantly fluctuating from month to month and the service has only gotten worse. I don't recommend this company as they're under staffed, they don't problem solve and they lack professionalism. Do yourself a favor and look elsewhere. ****Update. We just received our final bill for services done in October, it's December by the way... I'm going to have to dispute the charges as as I honestly don't think they did anything when they came to my home. It's such a headache to have to deal with this.
  • RL
    Rudy Lopez
    May 31, 2021
    4.0
    Large selection. A gentleman in there was very helpful.. the younger employees kept walking by as if I wasn't there... great place for pool supplies.
  • MB
    melissa bielich
    Aug 15, 2020
    5.0
    Excellent customer service, good selection, informative help! Thank you!

Frequently Asked Questions About Leslie's Pool Supplies

What products and services does Leslie's Pool Supplies offer?

Leslie's Pool Supplies offers a wide selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, pool toys, and complete pool care services including free in-store water testing, free cleaner inspections, and free in-store labor on repairs.

What are Leslie's Pool Supplies' store hours?

Leslie's Pool Supplies is open Monday to Friday from 8 AM to 6 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM.

Brand Certified Facts from Leslie's Pool Supplies

This information is certified by Leslie's Pool Supplies and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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