Leslie’s is your trusted neighborhood pool store in Elk Grove, California and a go-to destination for all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way — in-store, online with easy in-store returns, or through the Leslie’s app. And don’t forget to join the Leslie’s Pool Perks Rewards program for special offers and savings every time you shop.
Feedback is mixed regarding customer service, with some praising staff for their knowledge and helpfulness, while others report rude interactions and poor communication.
Product Quality
Customers noted issues with product quality, particularly with chemicals and supplies, indicating a decline since the business was acquired.
Service Reliability
Several reviews mention inconsistent service, including missed appointments and unresolved pool issues, leading to customer dissatisfaction.
Pricing Concerns
Customers expressed concerns about high prices for products and services, with some suggesting better deals could be found elsewhere.
AL
Anthony Lozano
5 days ago
5.0
I’ve had a great experience with everyone at this store. They’re knowledgeable and tell me just enough chemicals or salts to get the pool back in shape. Recently Tyson did a great job helping me with my chemicals and realigning my robotic pool cleaner that wasn’t working right. I’ve been coming here for a few months and don’t plan to go anywhere else. A+ service!
JJ
Jamila (JAM)
Nov 16, 2025
1.0
My family has used this companies weekly pool service since we purchased our house back in 2012, and over the past year the pool service and customer service has gone downhill (since they were purchased by another company). Our pool has had spots of alge in it since May (it's now November). I've called and spoken to the manager on a few occasions to complain, and she would have someone come by to pour chemicals in the pool each time... they never fixed the problem. Yesterday, I called the store to speak to the manager and the young lady on the phone (Amy) gave me another number to call which I thought was a little strange. I called Nani and left her a detailed voicemail message and I texted her photos of my pool expressing how the current condition of my pool is unacceptable. In my message I asked her to confirm that she received my message cancelling my account, which she confirmed via text message. I texted her back and asked her to conform the cancellation date, and to let me know if my November bill has been prorated and she did not respond. Its unfortunate that some businesses no longer value providing standard customer service especially for a longtime customer like myself. I'll just follow up with an email. Needless to say I've been calling around looking for a new pool company to clean my pool weekly because I'm basically just giving my money away at this point. The alge has gotten worse and no one has done anything to solve the problem (chemical balance). Over the past 13 years our pool has never been green. In May we noticed a significant alge build up and we could not use the pool on several occasions because of the heavy chemicals in it, and they charged us extra for the chemicals, because it's apparently not included in the weekly service. Our bill is constantly fluctuating from month to month and the service has only gotten worse. I don't recommend this company as they're under staffed, they don't problem solve and they lack professionalism. Do yourself a favor and look elsewhere. ****Update. We just received our final bill for services done in October, it's December by the way... I'm going to have to dispute the charges as as I honestly don't think they did anything when they came to my home. It's such a headache to have to deal with this.
JS
joshua smith
Aug 13, 2025
5.0
Over priced supplies made readily available to customers unknown to suppliers in the area might need shop around or go online for products
MS
Matt S.
Aug 11, 2019
5.0
I've been coming to All Clear for at least 7 years now, probably at least 30 visits and I have always had a good experience. There have been times where I had my pool chemistry so messed up and they patiently helped me through a process to get it balanced again. Last week, I had a problem with my solar actuator and after spending over $1000 on a pool repair person, new actuator and new controller motherboard, I still couldn't get my pool vac and solar to come on. I was going to replace the relay switches and was ready to purchase two when Deon asked me some questions about my pool problem. He walked me through how the controller worked and said I shouldn't purchase the relay switches as they were likely not the problem. He told me there are dip switches that let the controller know that the auxiliary ports have actuators connected to them. He was right - there was as setting for these and after changing it everything worked. I have always been satisfied with my experiences at All Clear, but today made me really appreciate having a business like this in my city. I shop here for most of my pool supplies as opposed to Home Depot or online because I am willing to pay for good service. Deon saved me at least $60 today and probably 3 hours of my time which I value more than $. Thanks Deon!
JL
Jafrul Lateef
Aug 15, 2016
1.0
Unprofessional and argumentative technicians and staff. Even the manager was unprofessional. I took a complain last week and instead of helping me. the manager was laughing. .. v bad experience. Not a recommendation for anyone..
Frequently Asked Questions About Leslie's Pool Supplies
What products and services does Leslie's Pool Supplies offer?
Leslie's Pool Supplies offers a wide selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, pool toys, and complete pool care services including free in-store water testing, free cleaner inspections, and free in-store labor on repairs.
What are Leslie's Pool Supplies' store hours?
Leslie's Pool Supplies is open Monday to Friday from 8 AM to 6 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM.
Where is Leslie's Pool Supplies located?
Leslie's Pool Supplies is located at 9156 Elk Grove Florin Rd, Elk Grove, CA 95624-1426, United States.
How can I contact Leslie's Pool Supplies by phone?
You can reach Leslie's Pool Supplies by phone at +1 916-686-7665.
Does Leslie's Pool Supplies have an online store or mobile app?
Yes, you can shop online at lesliespool.com or use their mobile app available for iOS and Android for convenient shopping and easy in-store returns.
What is the Leslie’s Pool Perks Rewards program?
The Pool Perks Rewards program offers special offers and savings every time you shop at Leslie's Pool Supplies.
Are there any nearby grocery stores or supermarkets to Leslie's Pool Supplies?
Yes, nearby grocery stores include Save Mart and New India Stop, offering convenient options for groceries before or after your visit to Leslie's.
What beauty or spa services are near Leslie's Pool Supplies?
Nearby beauty and spa options include Camden Facial Aesthetics, Me Time Spa, City Spa Nails, Snips Beauty Salon, and The Blowout, perfect for relaxation before or after your pool shopping.
If I need to withdraw cash near Leslie's Pool Supplies, where can I find ATMs?
You can use the LibertyX Bitcoin ATM or PNC bank ATM located near Leslie's Pool Supplies for cash withdrawals and banking needs.
Are there nearby dining options close to Leslie's Pool Supplies?
Yes, nearby dining options include Pizza Guys for pizza, Oishi Express for sushi, Snobites for desserts, and One Milk Tea Elk Grove for bubble tea and smoothies, providing great places to eat around your visit.