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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Concord, CA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,981 reviews
5 stars
934
4 stars
525
3 stars
198
2 stars
91
1 star
233
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and unresolved issues.
Delivery Issues
Many customers reported significant problems with delivery, including missed deliveries and lack of communication regarding order status.
Product Availability
Customers appreciated the wide selection of products available, but some noted inconsistencies in stock levels and issues with online orders.
Store Cleanliness
The store was generally described as clean and organized, contributing positively to the shopping experience.
Return Policy
Several reviews criticized the strict return policy, making it difficult for customers to return items, especially after the 90-day window.
- MSmel shepardsonDec 21, 20251.0Free delivery is why Home Depot out sells them.
- JGJohny's GarageDec 19, 20251.0All the room for parking and I'm out of hrs to make a delivery here in time for them and they won't let me park for my reset. They don't care about truck drivers
- NGNo-Nonsense Guy.Dec 13, 20254.0Black Friday service was grate. Ther computer system not so much. Overall I would go back but not going to be a regular customer.
- SSSuzanne Bender-Van SpykDec 5, 20251.0DO NOT USE FOR CONTRACTOR/TIME-SENSITIVE DELIVERIES - 1 Star We placed two orders on 11/21/24 for construction supplies. Both were complete failures that cost us thousands in contractor delays. Order 1 from San Bruno (12/1 delivery): Never arrived. No notification. After hours on hold, learned they never picked the order. Rescheduled for 12/3 AFTER contractors arrived, costing us $$ in idle labor. Delayed again, we cancelled and went to Home Depot. Manager Mark never returned our call. Order 2 from Concord (12/4 delivery): Called 4 times on 12/3 (30min+ waits) to confirm it was ready - told "call back" every time. Not staged until 9PM. Despite confirmed 11AM-3PM window, delivery truck skipped us and "went home" at 9PM. Lost another day of contractor work. Went to Golden State Lumber. 10+ hours wasted on hold. Staff passed responsibility instead of solving problems. Two failed deliveries in one week. If you have contractors waiting or deadlines, go to Home Depot or a local lumber yard. Lowe's cannot be trusted for reliable delivery.
- NSNorbert SchuffDec 4, 20251.0Very bad and frustrating Customer service. I needed to follow-up on an order that was overdue. I was connected to an AI agent, Initially. This was useless as Lowe's AI service is limited to yes or no answers and if this does not work AI puts you on a circular path of nonsensical questions and answers. When I asked to be connected to a human representative, I was put on hold on an endless ringtone line that did not even allow leaving a voicemail. After about 5 minutes (I was still patient) the connection dropped. Unless management improves customer service I won’t buy from Lowe’s anything again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Concord, CA offer?
Lowe's offers a wide range of products including appliances, tools, paint, patio furniture, home décor, flooring, plumbing, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage. They also provide installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Concord, CA?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary and the store may be closed on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check my order status or know when my order is ready for pickup?
You can check your order status online by logging into your MyLowe’s account or entering your order number. When your order is ready for pickup, you will receive an email with pickup instructions and store location details.
What payment options are accepted at Lowe's Home Improvement in Concord?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are there any nearby locksmith services to Lowe's in Concord, CA?
Yes, minuteKEY and Minute Key are nearby locksmith services, which customers can use for quick key duplication or lock-related needs while visiting Lowe's.
Is there a propane exchange service near Lowe's Home Improvement in Concord?
Yes, Blue Rhino Propane Exchange is located close to Lowe's, offering convenient propane services for customers needing to refill or exchange propane tanks.
Can I find food options near Lowe's in Concord, CA?
Yes, GroovyGorditas is a nearby food truck and restaurant where customers can enjoy a meal before or after shopping at Lowe's.
Does Lowe's in Concord provide services in languages other than English?
Yes, Lowe's offers services in English and Spanish, with in-store translation services available for other languages to accommodate diverse customers.
How can I contact Lowe's Home Improvement customer care?
You can reach Lowe's customer care via email at customercare@lowes.com or by phone at +19255669000 for assistance with your questions or concerns.