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Self-Storage Facility
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Frequently Asked Questions About US Storage Centers
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the access hours for US Storage Centers in Chino Hills?
The facility gates are accessible daily from 6:00 AM to 9:00 PM.
What are the office hours for US Storage Centers at 15443 Fairfield Ranch Road?
Office hours are Monday to Friday from 9:30 AM to 6:00 PM, Saturday 8:30 AM to 5:00 PM, and Sunday 10:00 AM to 2:00 PM.
Are there any restricted items that I cannot store at US Storage Centers?
Yes, you cannot store liquids, explosives, flammable liquids, toxic materials, and perishables. Contact the facility if you have questions about specific items.
What documentation is required to rent a storage unit?
A government-issued photo ID such as a driver's license, state ID, or passport is required. Military customers need to provide additional information.
Can I reserve or rent a storage unit online?
Yes, you can rent or reserve your storage unit online through their website to save time and complete lease and payment from home.
What payment methods are accepted at US Storage Centers?
They accept checks, cash, VISA, Mastercard, cashier's checks, and money orders. Automatic payments are also available.
Do I need to sign a long-term lease for the storage units?
No, all rentals are on a month-to-month basis with no long-term obligations.
Is there a nearby coffee shop where I can stop before or after visiting US Storage Centers?
Yes, there is a Starbucks nearby where you can enjoy coffee or smoothies before or after your visit.
Are there dining options near US Storage Centers if I want to grab a meal?
Nearby dining options include Denny's for American breakfast and Archibald's Restaurant for burgers and fast food.
What fitness facilities are close to US Storage Centers for customers interested in exercise?
Nearby fitness centers include Chino Hills Pilates, CrossFit Chino Hills, and HIIT Boot Camp for various workout preferences.