Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Chino Hills, CA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4777 Chino Hills Parkway, Chino Hills, CA
91709, United States
Hours
Reviews
4.3
852 reviews
5 stars
521
4 stars
183
3 stars
61
2 stars
33
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being rude or unresponsive.
Store Organization
The store is generally reported as clean and well-organized, making it easy for customers to find items.
Staff Availability
Many customers noted difficulty in finding staff to assist them, leading to frustration during their shopping experience.
Product Quality
Concerns were raised about the quality of some products, including issues with used items being sold as new.
- RCRod Cross3 days ago5.0Mark down replacement garage door
- IGIrving GonzalezDec 5, 20255.0Went in, got the product and got out fast.
- CGCassim GinwalaOct 18, 20253.0Never found any helps during my last 3 trips. Need some electrical parts and hardware but hardly anyone to help find what I was looking.
- GNGiang NguyenOct 10, 20251.0Lowe’s service sucks. No one around when you need help. Push the call button and no one has shown up. One employee just walk by and doesn’t ask if I need help. I see another employee looking at me and nothing.
- KRkris retzerOct 8, 20255.0The team they have at this store is outstanding from the cashiers all the up to the store manager. They are the most helpful people I've ever met at a lowes anywhere. ( And well, I've worked for lowes and have been to many them all over Southern California doing my own jobs now) this particular lowes is the best one I've ever been in. They are the most friendly, knowledgeable group that a lowes has ever had. Thanks to all of you the great experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chino Hills?
You can find appliances, bathroom supplies, building supplies, paint, patio furniture, tools, flooring, plumbing, and garden equipment among others.
What are the store hours for the Lowe's Home Improvement in Chino Hills?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sundays from 7:00 AM to 8:00 PM, with special holiday hours on certain days.
Does this Lowe's location offer in-store pickup and delivery services?
Yes, the store offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What should I do to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start your return online in your Order History. For in-store returns, provide proof of purchase at customer service.
What are some services available at Lowe's Home Improvement in Chino Hills?
Services include appliance installation, flooring installation, cabinet installation, generator installation, and many more home improvement related services.
Are there any nearby restaurants where I can eat before or after visiting Lowe's?
Yes, nearby restaurants include The Local Thai, Le dee Thai Cuisine, Project Pie pizza restaurant, The Boiler Steam Kettle Cooking, and Wayback Burgers.
Is there a hotel close to Lowe's Home Improvement in Chino Hills for out-of-town customers?
Yes, Ayres Hotel Chino Hills - Ontario is nearby and offers convenient accommodation for visitors.
Are there nearby beauty and spa services near Lowe's for a relaxing break?
Nearby beauty and spa services include Johnny's Lashes, The Frame Salon, and Tipy Toes 2 Nails and Spa.
Does Lowe's Home Improvement accept credit cards and other payment methods?
Yes, Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.