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Frequently Asked Questions About US Storage Centers
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the access hours for US Storage Centers in Chatsworth?
The storage facility gates are accessible daily from 6:00 AM to 9:00 PM.
When is the office of US Storage Centers open for customer service?
The office is open every day from 8:00 AM to 5:00 PM.
Are there any items that I am not allowed to store at US Storage Centers?
Yes, prohibited items include liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact the facility if you have questions about specific items.
Do I need to sign a long-term lease to rent a unit?
No, rentals are on a month-to-month basis with no long-term obligations.
What payment methods are accepted at US Storage Centers?
They accept checks, cash, VISA, Mastercard, cashier's checks, and money orders.
Can I reserve a storage unit online without making a payment upfront?
Yes, online reservations do not require any credit card holds, making it hassle-free to reserve your unit.
Are locks and moving supplies available at the facility?
Yes, the facility sells boxes, moving supplies, and locks for customer convenience.
What identification is required to rent a storage unit?
A government-issued photo ID such as a driver's license, state ID, or passport is required. Military customers might need to provide additional information.
What nearby storage facilities can I consider besides US Storage Centers?
Nearby storage options include Valley Indoor RV Storage and another US Storage Centers location in the area.
Are there any nearby services that might assist with moving or related needs?
Yes, Champion Machinery Movers provides moving and freight services nearby, and stores like AnB Stationery offer printing and office supplies which might be useful during your move.
What local amenities can I visit before or after using the storage center?
You can visit West Valley Animal Shelter and Heaven on Earth Animal Clinic nearby if you have pets, or check out Naturalee Fit Training to stay active.