Ortho Mattress

Reviews

• JH

  Jes H

  Apr 22, 2026
  5.0
  We came in just to see the mattresses and Dhaval was so kind to us, he help us out....answered our questions. Showed us around and helped us find our dream mattress. We thank him for helping us. I recommend coming here to find your dream mattress.
• 2D

  2025 Dz

  Apr 21, 2026
  5.0
  Sales person explained everything perfectly, and no pressure. The mattress industry is vast with choices. I recommend. I take notice when customer service is genuine, great service today.
• EM

  eric morales

  Apr 5, 2026
  5.0
  Denny was amazing very patient. He walked me through the mattresses and was very informative! Over all great experience.
• JC

  Jazmin Cano

  Mar 7, 2026
  5.0
  We had a great experience with David. He was very informative, patient, and knowledgeable. He took the time to answer all of our questions and helped us understand the differences between the mattresses without making us feel rushed or pressured. He made the whole process easy and comfortable and we really appreciated his professionalism and honesty. Overall it was a smooth and pleasant experience.(:
• EB

  Elsy Beainy

  Feb 20, 2026
  1.0
  I purchased an Ortho Mattress less than 8 months ago. At the store, we were encouraged by purchasing pillows with the mattress bringing the total close to $3,800. We were reassured multiple times that this mattress came with a 25-year warranty, and were explicitly told that if we ever experienced back pain, we should not worry because the mattress could be replaced under warranty. Unfortunately, the mattress has already become completely unusable. It has significantly sagged in the middle and on one side. When my husband lies on it, the mattress sinks under his weight, forcing me to roll toward him due to the slope. It is no longer level, supportive, or comfortable. I contacted Ortho Mattress regarding the warranty and was required to pay a $65 inspection fee. After the inspection, my claim was denied because the body impression allegedly did not meet the required 3/4-inch depth. The claim was also denied because I did not purchase their $250 bunkie board — despite the fact that I am using a very strong, high-quality, and proper base under the mattress. For a mattress of this price and age, this level of sagging is unacceptable and clearly indicates a durability or manufacturing issue. The way the warranty was explained at the time of purchase does not match how it is being enforced now. While the brand attempts to market itself as an orthopedic-quality mattress at a slightly lower price, the actual quality and warranty support do not live up to those claims. This experience has been extremely disappointing, especially given the promises made during the sale.