Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
1422 Burlingame Avenue, Burlingame, CA
94010, United States
Hours
Reviews
5.0
1,137 reviews
5 stars
1,122
4 stars10
3 stars0
2 stars4
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Ivan and Carol, for their exceptional service, knowledge, and attentiveness.
Product Knowledge
Staff demonstrated a high level of product knowledge, helping customers understand their options and make informed decisions.
Shopping Experience
Many reviews highlighted a positive and pressure-free shopping experience, with staff taking the time to address customer needs and preferences.
Follow-Up
Customers appreciated the follow-up communication from staff after purchases, indicating a commitment to customer satisfaction.
- AAAlan2 days ago5.0Ivan Maupome is super knowledgeable and helpful. Professional attitude. We have a great mattress purchasing experience with Ivan.
- ASAngel Face SpaDec 31, 20255.0Carol was extremely attentive and provided an excellent customer experience. I highly recommend this Tempur-Pedic Store and will definitely be back when I'm in need of more back sleep supporting pillows!
- MKMark KelleherDec 29, 20255.0Carol was so helpful to a Disabled person. Thank you Carol
- DJDion Velasquez JrDec 23, 20255.0Ivan Maupome at the Tempur-Pedic Flagship store in Burlingame was fantastic to work with. From start to finish, he was knowledgeable, patient, and genuinely focused on helping me find the right sleep system for my needs, not just making a sale. He took the time to explain the differences between options, answered all of my questions clearly, and made the entire process feel easy and pressure-free. Even after the purchase, his follow-up and communication have been excellent, which really shows he cares about the customer experience. If you’re shopping for a mattress or sleep system, I highly recommend asking for Ivan. Great service, professionalism, and attention to detail.
- YSYu SunNov 29, 20255.0Absolutely outstanding experience with Ivan and Carol! We first met Ivan almost ten months ago, and from the very beginning he made the whole mattress-shopping process smooth and enjoyable. He introduced every Tempur-Pedic mattress in incredible detail and let us try each one for extended periods with so much patience. He truly treated us like valuable guests and friends, not just customers. After that first visit, Ivan reached out to us to check in, introduced to us recent deals, and see if we had any questions. That level of care is rare and really appreciated. Fast forward to Black Friday, right after our home remodeling was finally done—we went back to the store right before closing, on one of the busiest days of the year. Ivan and Carol had clearly had a long, exhausting day with so many guests coming through, yet they still greeted us warmly and helped us with the same patience and kindness as always. Ivan once again took the time to let us re-test the different options we were deciding between, even though it was so late. By the time we checked out, it was already after closing, and both Ivan and Carol stayed with us to carefully explain the pricing line by line and applied amazing Black Friday deals for our final purchase. Their dedication, even at the end of a long day, meant a lot to us. We are beyond excited about our new Tempur-Pedic bed system and incredibly grateful for the exceptional service we received. If you are buying anything related to mattresses or pillows, I highly recommend Ivan and Carol. Their professionalism, kindness, and genuine care make all the difference.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased here?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames, unless the frame is an unusual size or not designed for the U.S. market. Make sure to refer to the product dimensions to confirm fit.
How will my new mattress be delivered if I order from the Tempur-Pedic Flagship Store in Burlingame?
Most mattresses, except the TEMPUR-Cloud, arrive with free White Glove delivery where the mattress setup and packaging removal are handled for you. The TEMPUR-Cloud ships compressed via UPS for self-setup without White Glove service.
What is the difference between Medium and Medium Hybrid feel mattresses available here?
Medium Hybrid mattresses combine Tempur-Pedic's TEMPUR® materials with a coil system for added bounce and pressure relief, making them feel slightly softer and more responsive compared to the traditional Medium mattresses which are foam-based.
Does this store offer mattress options for RVs, boats, or other non-traditional spaces?
Yes, custom Tempur-Pedic mattresses can be ordered for non-traditional spaces through their authorized customizing partner. It's best to have your custom dimensions ready when you contact a Sleep Expert at 888-811-5053.
Are replacement covers available for mattresses purchased at this store?
Replacement covers are available for mattresses with removable covers. You can order them online for current models or get assistance from the Sleep Guides in-store for older mattresses or models not listed online.
What are the store hours for the Tempur-Pedic Flagship Store in Burlingame?
The store is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods can I use at the Tempur-Pedic Flagship Store?
Payments can be made with American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Are there any nearby mattress or furniture stores if I want to compare options?
Yes, nearby stores include Tempur-Pedic USA and Mancinis Sleepworld - Burlingame, both offering mattress and furniture products. Visiting these stores can help you compare products before making a purchase.
What local cafes or restaurants can I visit near the Tempur-Pedic Flagship Store?
You can visit nearby cafes like Alana's Cafe and Happy Lemon Burlingame for coffee, snacks, or bubble tea before or after shopping at the store.
Are there any nearby shops where I can get gifts or flowers along with mattress shopping?
Yes, Floralart +Decor and Floral Art and Decor are nearby flowers and gift shops, and Willa Home is a nearby gift shop, perfect for picking up gifts or decor items when you visit the Tempur-Pedic Flagship Store.