Brand Certified
Lowe's Home Improvement
3.8(3045 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2000 W Empire Avenue, Burbank, CA
91504, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(818) 557-2300
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CA-Burbank/1144
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Burbank, CA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.8
3,045 reviews
5 stars
1,496
4 stars
598
3 stars
271
2 stars
162
1 star
518
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times for assistance and unhelpful staff.
Staffing Issues
Many customers noted a lack of staff availability, leading to frustration when seeking help or assistance.
Product Availability
Customers reported issues with product availability and mislabeling, causing confusion and delays.
Return Policy
Several reviews expressed dissatisfaction with the return policy, particularly regarding items without receipts.
Mixed Experiences
While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing disappointment.
- KLKay Lew4 days ago1.0Very disappointed with Lowe's. I bought two decorative metal sheets in a 24x36 size. Lowe's website shows it for $29.95 ea. At the register, I ended paying $46.98 ea. and the receipt showed a size of 24x48?? What's wrong with their system??? Outrageous increase. Going back to show the mistake & request a refund for the difference, the manager said that it was a discontinued item. I found 2 more sheets on the floor. After that bad experience with the manager, I promptly went to Home Depot. They sold the exact item (on-line order only) for $21.68 ea. What a nice difference in price. I wish I could have returned the original 2 sheets but I couldn't. Cut up already. I tried calling the Lowe's Help desk because they sayed they would match competitive prices. After my call, it turns out my phone # is not in there system and even if I emailed their office, they could not help me. So be warned, that even there website page can be WRONG on pricing and will NOT honor their mistake at the cash register!
- AAAime AguileraFeb 22, 20261.0Extremely disappointing experience. I waited for over an hour with my infant for assistance in purchasing artificial grass (turf), but no one ever came to help. There was only one employee assigned to that department, and they were trying to assist multiple customers at the same time. As a result, I was never attended to and ultimately had to leave without making my purchase. I am a loyal, frequent customer because this location is closest to my home and I typically buy all my home improvement supplies here. However, after this experience, I will no longer be returning. It is unacceptable to have such limited staffing in a department where customers require assistance to cut and prepare materials. This reflects very poorly on customer service and store management.
- JFJuan Ariel Llanes FonsecaFeb 22, 20261.0I had a very disappointing experience at this location. I waited for over an hour in the flooring/turf section and no associate ever came to assist me. I walked around, looked for help, and still no one showed up. This is unacceptable. To make matters worse, I was there with my newborn baby, which made the situation even more stressful. As a vendor and frequent customer who spends a significant amount of money at this store for my business, I expect basic customer service and respect for my time. I understand stores get busy, but leaving a customer waiting for an hour with zero assistance shows a serious lack of organization and accountability. I hope management addresses this issue and improves staff responsiveness. Loyal customers should not be treated this way.
- LLLauriFeb 18, 20261.0placed an online order. did not know that they hire uber for delivery. wrong order was delivered. it's nearly impossible to get through to a helpful live human in the correct department without getting repeatedly disconnected. a day later the wrong order was retrieved, but my order has simply never shown up. their ai phone system is the farthest thing from intelligent. what a mess.
- MSMark SingerFeb 10, 20261.0I bought a Green Works power washer online. The attachment jammed first time out and couldn't be used. The store would not return the defective tool since 48 hrs had passed. I am now dealing with the manufacturer in So Carolina. Note: Home Depot takes back their power washers within 90 days. If you make the mistake of thinking the big box is there for you, read the return policy. Big difference with the Big boxes. Not to mention the amazing Costco policy. (didn't have the product, or would not have bothered with this frustration). Lowe's went too low on this one.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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