Extra Space Storage

4.7
1282 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 601 Cedar St in Berkeley, CA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, lifts available, parking spaces, personal access hour, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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  • DebitAvailable

Location

Extra Space Storage
601 Cedar St, Berkeley, CA
94710, United States

Hours

Reviews

4.7
1,282 reviews
5 stars
1,138
4 stars
65
3 stars
19
2 stars
13
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like John, Ey, and Stephan.

Facility Condition

The facility is generally reported as clean and well-maintained, although some customers experienced issues with pests and cleanliness in their units.

Pricing Issues

Several reviews highlighted concerns about frequent and significant price increases, leading to dissatisfaction among long-term customers.

Access Hours

Customers expressed frustration over reduced access hours, making it difficult to access their units, especially for those with busy schedules.

Security Concerns

There were reports of break-ins and vandalism, causing customers to feel uneasy about the safety of their belongings.
  • JS
    Joe Smith
    Dec 31, 2025
    1.0
    Terrible. While I was paying for a unit, they cleared out all of my belongings and sent them to the dump. When I realized this, they didn't help me recover things. They still owe me $500, which they've never paid, from small claims court. This is on about $10,000 worth of losses (because I messed up and picked a low insurance amount and they offer amounts much lower than other storage companies, and this happened to occur during a week when I was storing lots of things there while moving apartments). A real shame, especially because they admitted it was their mistake that led to throwing away all my stuff (basically poor record keeping - when I showed up for my original rental unit, there was a lock on it, so they gave me a different one and didn't record that on their end), and then were slow to help in the window when things could still be recovered (eg, they were being bureaucratic when speed was important, and wouldn't connect me with the person they had haul it away to figure out where they took it). I lost my laptop, tons of clothes/books, outdoor gear, passport, and lots of sentimental notebooks and photos. I was surprised they didn't reach out before taking things to the dump, since plenty of these things had my contact info on them, and I left a big note in the unit with my name and phone number. I'll never rent from Extra Space Storage again, and discourage you from renting there as well. I'm not sure what they'll say to this, but all of the above is true and I think the right thing to do would be to apologize and compensate me. (For the record, it's not the case that they've been trying to reach me and I haven't responded, or anything like that.)
  • AK
    Alannah Kull
    Dec 27, 2025
    5.0
    Clean facility with plenty of parking!
  • KB
    Kevin E Best
    Dec 22, 2025
    5.0
    Javier and John did an outstanding job showing a storage space. John was instrumental in upgrading the initial space and sold me on the benefit of a three month plan. Don’t forget to ask for the Senior Discount! ⭐️⭐️⭐️⭐️⭐️
  • RU
    RSMC UNITED
    Dec 19, 2025
    5.0
    John is possibly one of the greatest customer service workers ever. Incredibly helpful and enormously considerate.
  • KC
    Konstantina Chilingirova
    Dec 13, 2025
    5.0
    I love Extra Space Storage, especially the Berkeley facility. Everyone is so kind, efficient and professional. Stephane is absolutely awesome. He guided us thoroughly through the sign up process and responds to questions and inquiries right away. Claudia the regional manager is hero Mom. She showed us a new unit we wanted to add to our subscription, while carrying twins, and was smiling and answering all questions we had. I’ve been with Extra Space for a few years now and truly love the service.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.