The Brick

Reviews

• AG

  Abbas Golzar

  Oct 4, 2026
  1.0
  I’m very disappointed with the service I received. I brought my TV in, and it was in excellent physical condition with no visible damage, but they refused to accept it. I’m also very disappointed with the warranty company, King and Warranty, which was supposed to cover my TV. After this experience, I no longer trust either company and I would not recommend them to others. I will never buy anything from this store again.
• FS

  Fatemeh Seifi

  Oct 3, 2026
  5.0
  I had an excellent experience working with Arezuo at The Bricks in North Vancouver. She took the time to really understand what I was looking for, and her background in interior design really showed. She gave me helpful advice on colors and materials, and made the whole process easy and enjoyable. I truly appreciated her patience and professionalism. Highly recommend Arezu if you’re shopping for furniture.
• SE

  Shayan Erfanian

  Sep 29, 2026
  2.0
  I purchased a mattress from The Brick and unfortunately I haven’t been very satisfied with it. After some time, the mattress became noticeably softer and started to lose its support. I contacted them regarding the warranty, but was told that this issue would not be covered. I expected better durability from the mattress, especially considering the price. The experience with the warranty process was also disappointing.
• EG

  ekkehard goetting

  Sep 19, 2026
  1.0
  Very poor purchasing process Purchasing a new mattress turned out to be very frustrating and ending in a wrong product. First, replacing our Saatva king mattress with a Stearns and Foster Middlebough as advised suitable by sales team. Didn’t work. Despite extensive consultation on the delivery and size struggles experienced with the previous Saatva divery, I was re assured, “no problem they will manage”, except they didn’t. Switched for a new delivery of twin xl instead of King. New delivery ok, except, the mattress was absolutely not suitable for my hip and shoulder pain which was discussed with Brick sales. Opting for exchange after the 30 days trial sleep suffering every night from hip and shoulder pain I was told for the exchange to the more suitable Swansea option of Stearns and Foster being the absolute top choice, I had to wait for the next sales event in order to match the original purchase price for the exchange. Suffering for another 20 days for this, which does not make any sense, the delivery date was to be 8th of August. When not receiving any confirmation of next day, I went to the store on 7th, and was informed, “no , delivery is on August 22nd. That delivery eventually went ok. The “new” mattress is just as bad as the previous one , causing every night hip and shoulder pain. Brick sent me a message that, my issue was elevated to management level and I would be contacted within 48 hours. I was never contacted to date, but received a request to rate the service received. It can’t get anymore ridiculous than this can it ?
• IP

  Ivan Joe Pelaez

  Sep 9, 2026
  1.0
  Great furniture, but the delivery experience was disappointing. Our experience with Bricks Furniture was very good overall. The furniture is great, and we spent $0,000 furnishing two suites at our property. We were happy with our purchase and wanted to make the delivery process as easy as possible for the delivery team. As part of our preparation, we printed a detailed list of all the items and color-coded them according to the suites they were going to. When the delivery team arrived, I personally welcomed them, assisted them to our loading bay, and was ready to help coordinate the delivery. Unfortunately, one of the delivery personnel was extremely rude and difficult to work with. He appeared confused about where the items were supposed to go and, rather than working with us using the list we had prepared, insisted that my team and I should figure it out for them. I calmly explained the system we had prepared specifically to make the delivery easier, but he continued to resist. The situation became frustrating enough that I had to contact my manager, who placed the order, to address the issue. The delivery personnel also appeared reluctant to provide their names when I asked, until I mentioned that I would be reporting the incident to their management. I have already reported the matter to Bricks’ management because I believe their delivery team represents the company just as much as the sales team does. We have had a good experience with Bricks overall, which is why this particular interaction was so disappointing. We do business professionally and treat the people we work with respectfully, and we expect the same in return. I hope Bricks takes this feedback seriously and provides better training and customer-service expectations for their delivery personnel. A good product and a good company can be undermined by one poor delivery experience.

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