RONA+ Victoria (Tillicum)

Reviews

• VR

  Van Island Reviews

  4 days ago
  5.0
  Abigail is very knowledgeable with hot water tanks, with the screws and just that area in general! I had asked four people for assistance and everyone kept pointing me in the wrong direction after going up and downstairs multiple times Abigail actually showed me where the products I was looking for are!
• SB

  Sara Bezanson

  May 11, 2026
  1.0
  I went to Rona Tillicum to purchase a bathroom vanity. I was told they will no longer honour military discounts and the staff were belligerent and told me I was "already getting a discount". This store lacks inventory or trained staff to assist. They don't know what they are doing with the exception of one staff member in bathroom and flooring. Whatever you DO NOT USE THEIR BATHROOMS. It is so disgusting and never cleaned. Felt like vomitting when I went in there and had to leave right away. I live close to Rona at Tillicum and I will drive across town to go to Home Depot to avoid wasting my time at this store.
• KM

  Kev Mel

  May 5, 2026
  1.0
  Went in this morning and while there went to the men’s washroom. I knew before entering that it was disgusting. The short hall leading to the washrooms was filthy. Upon entering it was very obvious that the washroom may not have been cleaned for weeks. The only thing done was they emptied the garbage. This washroom compared to some of the worst gas station washrooms. I talked to a manager and he said they are in the process of finding a new cleaning company. Not good enough! Until this new company comes on line clean the filthy washrooms!
• TS

  TCB Cleaning Services

  Apr 27, 2026
  5.0
  I would like to express my sincere gratitude to Rona for consistently providing exceptional customer service over the years. Not only did they exceed our expectations but they also made our day and created a lasting impression, which is truly heartwarming. I would like to extend my appreciation to James, Sharon, and the entire staff at the Tillicum branch. Each and every one of you has demonstrated a remarkable work ethic and a kind heart, making us feel fortunate to shop at this branch. Please continue to excel in your endeavors and maintain your high standards. You are truly commendable. Thank you from TCB Cleaning Services.
• SS

  Sky

  Apr 13, 2026
  1.0
  I’ve been going back and forth on making this review but I feel it’s important for customers to know what they are getting into when going to Rona. They have the absolute WORST customer service, I waited for over 30 mins for someone to help me, I was trying to speak with someone about why my order was cancelled when they clearly have all the items and when I finally spoke to the lady that was at customer service she said “because you can do it yourself.” I explained that I put this order in the day before, and I was in a time crunch and needed the specific amount of bricks I ordered and didn’t have time to count them out myself I had a job to get to and she yelled at me and told me that she didn’t know what she wanted her to do because it’s not my problem that I am lazy, I then requested to speak to the manager so she called Dishant over and he was even worse telling me he didn’t have time to help me, that he didn’t care, and that I can do it myself so I ended up leaving. I would also like to note as I was standing there for over 30 mins waiting for someone to assist me I witnessed that lady at customer service yell at fellow employees telling them they were too slow, they weren’t doing a good enough job, that whoever Ken is will be very mad with them. I watched as that lady and Dichant made fun of, harassed and discriminated against the poor lady with a service dog that was trying to help me she was amazing her and I think his name was Tobyn and I think his name was Jos? I can’t remember they were all trying to help me, trying to get me away from the situation and assist. As the lady with the dog took me from the area to be able to hear what was going on and what I needed as she was really trying to rectify the issue and I 100% appreciate that Dishant yelled at her some pretty nasty things and same with the girl I could tell she was hurt, and after speaking with her I let her know I will make a new order and thanked her for her time the manager dishant and that lady at customer service started yelling at multiple other customers and it just seemed like everyone in this place were trying to put out the flames that dishant and this lady were making. I felt and still feel horrible for all of them, all the employees helping customers were amazing, to that lady with the service dog and the other young lady, and two gentleman trying to take control of the situation at customer service instead of standing back and watching those two horrible employees continue to yell at customers after they already had been yelled at and put down and told the most horrible things no employee should have to hear I APPLAUD you. You all did amazing, thank you for trying your best to make these customers experiences better and to whoever management is at this store I sincerely hope this whole yelling at customers and especially yelling at employees and putting them down INFRONT of customers really needs to end it’s making our experience worse and makes us feel even worse for the employees enduring this yelling, and being put down, and discrimination! No employee should have to deal with the mess a manager continues to make. I hope things get better at this store as I am a regular customer and normally go to the pro sales but there is no one there on the weekends. Your employees deserve better, multiple were left in tears.

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