Dyson Store Vancouver

Reviews

• NM

  NVan Mom

  1 day ago
  5.0
  I've never used or owned a Dyson hair product so wanted to see and try them before buying. I was so fortunate to have had Jenny as the store associate helping me. I had originally planned to only look at the Airstrait, but after she asked me more about my styling needs and wants, I realized that the Airwrap would be the better value for me. Jenny then showed me how to use every attachment for the new coanda model and patiently answered all my questions. I was so impressed with her knowledge and how versatile the Airwrap is. All of this was so much more helpful then watching YouTube videos or reading reviews on Reddit! If not for Jenny, I would have "settled" for the Airstrait and missed out on all the extra features with the Airwrap. Really happy that Dyson has a store available to see and try out their products, and even better, that there are knowledgeable, helpful staff like Jenny to answer questions and demonstrate the products!
• CT

  Chiranthi Thilakarathne

  Aug 24, 2026
  1.0
  I purchased my Dyson Airwrap at the end of March 2026 from CF Pacific Dyson center, expecting the quality and customer service that comes with the Dyson name. Unfortunately, this has turned into one of the most frustrating customer service experiences I’ve ever had. After experiencing an issue with the unit, I contacted Dyson and was instructed to take it to Best Buy Metrotown for repair. I dropped the product off with Geek Squad on July 10. From July 10 until August 18, I received no meaningful update from either Dyson, Geek Squad, or Best Buy. I finally had to repeatedly call Dyson and the service centre myself to find out what was happening. After several calls, Dyson confirmed that my product was ready for pickup at Best Buy. Today, August 24, I came to Best Buy Metrotown and have already spent more than 1.5 hours trying to get an update and locate my product. Unfortunately, the product is apparently not available at Best Buy or even confirmed by Dyson, despite Dyson specifically telling me that it was ready for pickup. This is incredibly disappointing. A product that cost a significant amount of money has been sitting in a repair process for well over a month, with almost no communication, and I have now had to spend hours repeatedly calling and physically visiting the store just to find out where my own product is. The Dyson Airwrap is not an inexpensive purchase, and I purchased it with the expectation of reliability and proper after-sales service. Dyson may guarantee its products, but a guarantee means very little if customers cannot actually access the service promised. This has been a complete waste of time, money, and trust. I genuinely expected much better from Dyson and Best Buy. I hope this experience is taken seriously because customers should not have to chase multiple companies for weeks just to locate a product that was supposedly repaired and ready for pickup.
• SH

  Shelley Hardy

  Aug 23, 2026
  5.0
  I had such a great experience and wanted to give special recognition to Heman, who helped me during my visit. He was incredibly knowledgeable, caring, kind, and thoughtful. He took the time to answer my questions and made sure I felt comfortable and confident with everything before I left. You can tell he genuinely cares about helping his customers and providing excellent service. I also want to recognize Jenny, the manager, who made my experience even better. Her customer service was absolutely top-notch! She was friendly, professional, and had such a positive attitude toward both her clients and her team. It’s clear that she takes pride in creating a welcoming environment and making sure customers are well taken care of. Between Heman’s knowledge and genuine kindness and Jenny’s exceptional leadership and customer service, I left extremely happy with my experience. I would highly recommend this location to anyone looking for reliable technology, knowledgeable staff, and outstanding customer service. I’ll definitely be returning! ⭐⭐⭐⭐⭐
• YS

  Yevheniia Shumeiko

  Aug 13, 2026
  5.0
  My husband and I visited the Dyson store at Pacific Centre and purchased three products, an experience made entirely seamless thanks to the outstanding assistance of Ayad! 🙏🏻 Ayad is an incredibly hardworking and consummate professional with an impressive depth of product knowledge. Not only did he expertly guide us through the features of our new purchases, but he was also completely familiar with an older Dyson model my husband had owned previously. His communication was clear, kind, and immensely helpful from start to finish. Because of Ayad's dedication and expertise, our shopping experience was perfect. We are thrilled with our products and the high level of service we received. Whenever we need another Dyson product in the future, we will certainly be returning specifically to see him. Thank you so much, Ayad!🥹
• TT

  Tavia

  Aug 6, 2026
  5.0
  was having a horrible hair day and they let me demo their dyson air wrap! very lovely people and my hair turned out great