The Brick

Reviews

• ME

  Mussie Embaye

  3 days ago
  5.0
  Mori she was very helpful and explained everything for us and was patient with us thank you very much
• JJ

  Jeanneabelle

  4 days ago
  4.0
  Our experience with the sales person and delivery drivers was excellent. The reason for 1 less star is that the LG fridge we bought was not available in the store to view. It was online only. When you buy a fridge you expect that the shelves inside will be somewhat adjustable, and that the 4 L milk jug will fit somewhere near the middle or bottom of the fridge. It does not. The only thing we can do is remove the special wine rack feature and move the shelf above it down. Now the milk fits on the very top shelf of the fridge. Never have I ever seen milk up on the top shelf. Though apparently this fridge has even cooling throughout and will keep all shelves equally cool, so that hopefully will be fine.
• SN

  Shay Nicole

  Aug 16, 2026
  5.0
  JT was wonderful, he went above and beyond to help us get our items we needed within our budget. Highly recommend. Thank you dearly to the whole team. Shout out to Kevin haha
• SM

  Simone Mackenzie

  Aug 15, 2026
  1.0
  One of the worst customer experiences I have ever had . Bought a rug based on the dimensions of 7ft x 10 ft. When it eventually arrived, and we picked it up, we noticed on the manufacturer’s label it read 6 ft 6 in x 9 ft 6 in . The size was very important and this would be too small so we rang them up to complain and with the request of return and refund. And therein began a battle to get our money back. First of all they claimed they round numbers up and we should be aware of that …. At no time when the rug was bought did the salesperson mention this and in fact even on their invoice and product description on the website, the size read as 7 x 10 . Next, we had to keep insisting that this was a big variance in size ….they kept mentioning it was only 4 inches at which point I had to say there are 12 inches in a foot … so 6 inches difference… regardless of which still the wrong size. Both myself and my husband spoke with the female manager for at least half an hour who would not budge again giving the reason of rounding up the dimensions. She tried to offer us a discount of 10 per cent but it was never about the money, it was getting the right product. Finally we took the rug back to the Brick with the full intention of leaving it there and pursuing them through the Better Business Bureau and other avenues. At the service desk, the lady took the invoice ( obviously knew who we were) and eventually refunded our money. Not once did the manager come out to say anything. I have left google reviews before but NEVER as long as this one. I cannot begin to say how shocking their service was. They would have done anything not to refund the money for lack of transparency on their side. Another reason I have left this review is to WARN people about their dishonest practices. My husband and I were quite strong in our arguments but I can’t help feeling anybody who is more vulnerable would probably have had no success. Such a terrible experience that I would never recommend the Brick and will certainly not set foot in their store again.
• HR

  Hey Jin Ryu

  Aug 6, 2026
  1.0
  I purchased a washer and dryer on the condition that the delivery guys would remove the old unit. The lazy delivery guys refused to remove it, claiming it wouldn’t fit down the stairs. We hired actual movers who remove the unit in under five minutes. Brick’s lazy delivery service cost me an extra $350. Buyer beware.

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