The Brick

Reviews

• GA

  Gautam Arora

  Jul 1, 2026
  5.0
  We had a wonderful experience at Brick South Surrey! We purchased a dining table, a sideboard, and a coffee table, and we couldn’t be happier with both the furniture and the service. From the very beginning, Mori gave us the confidence to make our purchase by patiently answering our questions and helping us choose the right pieces. Then, Manager Roya put together a great deal for us, which made the experience even better. A big thank you as well to Heidy and Amrit for making the entire process smooth and stress-free. Everyone was friendly, professional, and genuinely cared about making sure we were happy. We highly recommend Brick South Surrey to anyone looking for quality furniture and outstanding customer service. Thank you to the whole team!
• SK

  SHARANBEER KAUR

  Jun 23, 2026
  5.0
  Mori did a great job assisting with the sale and helped successfully close the deal for the bed and mattress. She was knowledgeable, professional, and attentive throughout the process, making the customer feel comfortable and informed. Her hard work and dedication contributed to a smooth purchasing experience. Overall, she provided excellent customer service and was a valuable part of the sales process.
• NN

  Nanki

  Jun 22, 2026
  5.0
  We had an excellent experience at The Brick. We purchased beautiful couches, and the entire process was smooth and enjoyable. Robert was absolutely fantastic ,he was professional, patient, knowledgeable, and genuinely helpful from start to finish. He made sure we felt comfortable with our choice and provided outstanding customer service. We’re very happy with our purchase and truly appreciate Robert’s help. I would highly recommend asking for him!
• DM

  Donald Marcellus

  Jun 17, 2026
  2.0
  Not great. Challenging post sales support over the phone. I had to come in person to get anyone’s attention. We bought a microwave with incorrect dimensions stated on website, and it would not fit in our space. They claimed it was final sale, which is not in accordance with consumer law if an item is sold based on incorrect info. I got it resolved, but it was stressful and took forever. I bought a sofa here last year as well, which was an even more frustrating experience than this was. South Surrey location.
• VV

  Vardhan

  May 31, 2026
  1.0
  I had a very disappointing experience with Heidi at Brick South Surrey. On May 1st, I purchased a sofa for approximately $2,100 and made a $1,000 deposit. Before placing the order, I specifically explained that I had guests arriving from overseas and needed the couch before their arrival. Heidi assured me that the sofa would be delivered during the third week of May. I was told that my order had been placed and that someone from the store would contact me a few days before delivery to collect the remaining balance. As the expected delivery date approached and I had not received any calls, I contacted Heidi for an update. She reassured me that she would arrange for someone from accounts to contact me. When I finally received that call, I was shocked to learn that my order had never actually been placed because the remaining balance had not been paid. This was the first time anyone had mentioned that full payment was required before the order would be submitted. To make matters worse, I was then informed that the delivery date for the same sofa had been pushed back to July 12th—almost two months later than originally promised. This experience felt extremely misleading. It appears that promises were made to secure the sale, but the actual process and timelines were not communicated accurately. While I was eventually offered a small store credit because of the mistake, a credit is of little value when you urgently need the item and have planned around the promised delivery date. Fortunately, I took my business elsewhere and visited ScanDesign. After explaining the situation, they quickly sourced a higher-quality couch from Kelowna and delivered on their commitment. In the end, I received a better product and significantly better customer service than what I experienced at The Brick. I hope management reviews how customer expectations are being set. Clear communication and honesty are far more valuable than making promises that cannot be fulfilled.

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