RONA Surrey (South Surrey)

Reviews

• SP

  Shannon Pollock

  1 day ago
  5.0
  I’m not sure this young man’s name but while I was in the paint department I noticed him kneeling in the paint department and I mentioned I hope you have good knees by the way he was kneeling on the cement. I didn’t realize he was an employee until he offered me assistance in finding what I was looking for . He had on a safety harness with a lead and I teased him about know about being on a short leash , much like his. He mentioned that he didn’t get a very good review yesterday and so today he was working high in the shelving. Well I’m giving you a 12 ⭐️ today for your great sense of humor and wonderful assistance in the paint dept. Thanks so much Shannon
• SY

  Shu Yao

  3 days ago
  4.0
  Lumber yard is big and wood cutting services are very good. Other shopping areas are limited, the garden supplies are limited.
• LC

  Lorna Cherry

  Sep 16, 2026
  5.0
  Found what I needed quite easily and the pricing was good and knowing that Rona is Canadian owned I feel much more comfortable keeping my money in Canada!
• UU

  UNITED ubstep

  Sep 16, 2026
  1.0
  It was terrible! I needed 5 gallons of paint; they didn't have 5-gallon buckets, only 1-gallon ones. So, I bought 3 gallons to start with, but when I went back the next day to get more, they told me it was out of stock! On top of that, their attitude was awful—arrogant and acting as if they were doing me a huge favor! It was a world of difference compared to the experience at Home Depot!
• HC

  Hao Chen

  Aug 16, 2026
  1.0
  Very disappointed with the customer service at this RONA location. I recently started a small project in my garden. Since it was my first time doing something like this, I wasn’t able to measure everything perfectly from the beginning. On August 14, I purchased some pressure treated lumber from RONA. The staff that day were helpful and kindly cut the pieces I needed at no charge, which I really appreciated. Once we started the project, we realized that two 2x6x8 pieces needed an additional 20-inch cut. On August 15, we went back around 7:20 PM, while RONA’s website showed the store was open until 8:00 PM. However, when we arrived, the back gate was already completely closed, so we weren’t able to get the cuts done. We returned the next morning and politely asked if they could help us with the two cuts. The staff member seemed annoyed by our request and told us there would be a charge for each cut. We then asked to speak with a manager to explain the situation directly. Unfortunately, the manager, Majet, was even more disappointing. After I said I would write a Google review about this situation, the manager told his staff to just cut it for me because “$2 IS A LOT!” To be clear, the $2 is not the issue. We were very disappointed by the manager’s attitude and what we felt was an unnecessarily dismissive and inappropriate choice of words. At that point, we did not accept his offer to provide the cuts for free, because the issue was never about getting a free service. It was about being treated respectfully and receiving clear and consistent information about the store’s service policy. I understand that stores have policies and that there may be a fee for cutting services. I have no problem paying a reasonable fee when that policy is clearly communicated. What I do have a problem with is the attitude and the way this situation was handled. I have always chosen RONA because I believed in supporting a Canadian company and local businesses. Unfortunately, this experience was disappointing. I have also had positive experiences with Home Depot, where cuts have been provided free of charge, so I was particularly surprised when the manager stated that “nowhere else” offers free cuts. I hope RONA takes this feedback seriously and provides better customer service training so customers can receive consistent, professional, and respectful treatment.

Frequently Asked Questions About RONA Surrey (South Surrey)