JYSK Surrey - Fleetwood

Reviews

• NP

  Nadereh Parinoosh

  2 days ago
  5.0
  Sonika was very helpful assisting me with my first purchase at Jysk. She went above and beyond and should be recognized for her excellent customer service.
• AH

  ABDALLAH HAYDOURA

  Jun 14, 2026
  1.0
  I am very disappointed with my experience at JYSK Fleetwood. When I purchased two accent chairs, I was told there was a 60-90 day return policy ( without mentioning with box or without box) . Less than one month after my purchase, I attempted to return them because they were not comfortable, but the manager " CHRIS" initially refused to refund me saying its already used so he cant return it ! I said how should i know if its comfortable or not if i dnt open the box!??? I am returning them according to your returning policy!! What made the situation worse was the manager's attitude. He was rude, dismissive, and spoke to me in a disrespectful manner throughout the interaction. He also incorrectly claimed that it had already been one month since the purchase, which was not true. When I explained that I still had the boxes, he became even more frustrated. The most upsetting part was overhearing him tell the cashier, "Refund it, he's going to cry for $300 and start making calls." Such comments are completely unprofessional and unacceptable from someone in a management position. Customers should be treated with respect, even when they are making a return. The experience left me feeling embarrassed and disrespected. I hope management takes customer service more seriously in the future.
• KB

  Kuljit Brar

  Jun 6, 2026
  5.0
  would like to recognize the excellent service I received from priyanka . She is friendly, professional, and very helpful. She went above and beyond to assist me, and her positive attitude made my shopping experience enjoyable. Thank you for the outstanding customer service.”
• RD

  Racquel Dizon

  Jun 3, 2026
  5.0
  wanted to take a moment to recognize the outstanding customer service I received at JYSK when purchasing my couch. From the moment I walked into the store, I was greeted warmly and made to feel welcome. The staff were incredibly friendly, professional, and knowledgeable. They took the time to listen to what I was looking for, answered my questions, and helped me explore different options without ever making me feel pressured. What stood out most was their patience and willingness to ensure I found the right couch for my space and needs. They explained the features, dimensions, and available options clearly, making the decision process much easier and less overwhelming. Their attention to detail and genuine desire to help made the entire shopping experience enjoyable. The level of customer care I received went above and beyond my expectations. Purchasing furniture can sometimes be stressful, but the JYSK team made the process smooth, straightforward, and pleasant from start to finish. It's refreshing to receive such exceptional service, and it left me feeling confident in my purchase. I am extremely happy with both my new couch and the experience I had at JYSK. Thank you to the team who assisted me for your professionalism, kindness, and dedication to providing excellent customer service. It truly made a lasting impression, and I would not hesitate to recommend JYSK to family and friends. Kudos most definitely goes out to Sohila! An absolute angel! Her customer service was phenomenal and unforgettable! She deserves a raise and/or a promotion!
• AA

  Arjan

  May 27, 2026
  5.0
  Really great shopping experience at JYSK. The store was clean, organized, and easy to browse, with a good variety of furniture, home décor, and household items at reasonable prices. The staff were friendly, helpful, and patient when answering questions about products and availability. I was impressed with the quality of the items for the price, especially compared to other furniture stores. The checkout process was quick and smooth, and the overall atmosphere felt welcoming and relaxed. It’s a great place to find affordable furniture and home essentials without sacrificing style or quality. Overall, I would definitely recommend JYSK to anyone looking to upgrade their home on a budget.

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