Brand Certified
The Brick
4.4(2,379 reviews)
Certified by The Brick • Aug 23, 2026
Business Details
4751 McClelland Road, Richmond, BC
V6X 0M5, Canada
Certified by The Brick • Aug 23, 2026
(604) 270-8829
Certified by The Brick • Aug 23, 2026
http://www.thebrick.com
Certified by The Brick • Aug 23, 2026
About
Certified by The Brick • Aug 23, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Aug 23, 2026
Hours
Certified by The Brick • Aug 23, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.4
2,379 reviews
5 stars
1,901
4 stars
147
3 stars
50
2 stars
43
1 star
238
- CMcatherine mendozaAug 17, 20261.0I'm here writing to the manager of the Brick Richmond I want to inform you that you don't have a good customer service in your store we been waiting them to assist us but unfortunately they just passing by to us is it because you have a dress code implemented there? Today 17th of August 2026 around 5:30 pm 🙁
- RGRiccardo GoncalvesAug 15, 20261.0We came in to purchase a mattress. The mattress we tried had two sides, firm and plush, we wanted the plush. The mattress that we received was a different then the mattress we wanted and communicated to the sales member. We called the next day after we received the mattress. The Brick refuses to accept the mattress back. They would like us to sleep on a mattress we didn't want for 21 days before we can change it? No wonder Casper/Douglas/Endy are killing these stores. Needless to say, not my family, friends or co-workers will be doing business with this company. Awful customer service and unfair business practices.
- ADAnil DiasAug 15, 20265.0The Brick Sales Consultant, Jean, was knowledgeable, helpful and friendly. The products are well displayed. The delivery and installation of the washer & dryer went off well. The delivery staff was efficient and did an excellent job.
- KJKumseok JungAug 3, 20261.0I strongly advise caution when making time-sensitive purchases at this business. I recently bought essential furniture here, with my decision hinging entirely on the salesperson's explicit guarantee of a specific delivery date. I was assured the items were in stock and ready to go. On the scheduled delivery day, I received no communication and no delivery. When I called to inquire, I was told there was no record of my delivery. I was then repeatedly bounced back and forth between the sales and delivery departments, neither of which took responsibility. The salesperson who made the initial guarantee was entirely unapologetic, could not provide a new delivery date, and failed to return my calls as promised. The clear impression is that the sales team will say whatever is necessary to close a deal, with zero intention of providing transparency or follow-through once the payment is processed. I ultimately canceled the order after growing tired of the runaround. A highly unprofessional experience from start to finish.
- LBLuka BresanJul 31, 20261.0Never buying from the brick again, first they give you bogus sale prices that end up being regular price before you even get your order delivered. Then when you get your order after 2 months of waiting the drop off clearly damaged products that look like they got ran over by a truck Then they when you contact customer service they grief you relentlessly for information and 2 dozen photos. The give you a busted ass couch and now you have to prove without a shadow of a doubt that its busted and stained. You give them pictures and they just keep asking for more and more without showing any care. They dont want to fix their mistakes. Feels like im being taken to court for not taking x rays of the couch. Just a terrible experience that keeps getting worse.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
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Certified August 23, 2026Yext Knowledge Graph
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