RONA Richmond

Reviews

• JC

  Jason Chan

  4 days ago
  5.0
  Always accessible. Nice handy shop to have in city centre
• LL

  Lily

  Aug 9, 2026
  1.0
  Extremely misleading and frustrating experience I am very disappointed with RONA. Before purchasing this item, we specifically asked an employee if we would be able to return it, and we were told that we could. We trusted that information and purchased the item based on what we were told. When we later tried to return it, we were told that it was final sale. We were then shown a tiny “All Sales Are Final” label that was extremely difficult to notice unless you were specifically looking for it. This is unacceptable. If an item is final sale, that information should be clearly and prominently communicated, especially when a customer directly asks whether the item can be returned. What is the point of asking an employee before making a purchase if the information we are given isn’t accurate? We feel completely misled by this experience. Customers should not have to hunt for tiny fine print to discover an important condition of their purchase, particularly after receiving verbal confirmation that the item could be returned. RONA needs to do better. Be upfront with customers, make final-sale restrictions obvious, and make sure employees are giving accurate information. This experience has made me seriously reconsider shopping here again.
• JP

  junan peng

  Aug 9, 2026
  1.0
  Very misleading and disappointing experience I am extremely disappointed with RONA. Before purchasing the item, we specifically asked whether it could be returned, and we were told that it could. We relied on that information when deciding to make the purchase. Then, when we tried to return it, we were suddenly told that it was final sale. Apparently, there was a very small “All Sales Are Final” label, but it was so easy to miss that you would have to deliberately look for it to notice. If an item is final sale, that should be made clearly and obviously known to customers, especially when they have directly asked about the return policy beforehand. What makes this especially frustrating is that we asked before buying. We shouldn’t have to search the product for tiny labels after being given completely different information by staff. This feels extremely misleading and has seriously damaged our trust in RONA. Customers deserve clear, accurate information before spending their money. If something cannot be returned, say that clearly before the customer buys it instead of relying on a tiny label that is incredibly easy to overlook. Very disappointing customer service. We will definitely think twice before purchasing from RONA again.
• LP

  Linda Peng

  Aug 9, 2026
  1.0
  Misleading return policy information We had a disappointing experience with RONA. Before purchasing the item, we specifically asked an employee whether it would be possible to return it if needed, and we were told that we could. Based on that information, we decided to make the purchase. However, when we later tried to return the item, we were told that it was final sale. There was a small “All Sales Are Final” label, but it was extremely easy to overlook and required looking very carefully to notice. We feel that this information was not made clear enough, especially considering that we had specifically asked about the return policy before purchasing and were given an answer that indicated a return would be possible. Customers should be able to rely on the information provided by staff when making a purchase. If an item is final sale, that should be clearly communicated, especially when a customer directly asks whether it can be returned. We hope RONA will improve how these restrictions are communicated so other customers don’t end up in the same situation.
• MM

  Michael

  Jul 31, 2026
  1.0
  Asked for help from 4 different people but kept passing me around. Was told to wait in an aisle and someone would come but no one did after 15 mins. Ended up figuring it out on my own

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