Brand Certified
RONA North Vancouver
3.4(395 reviews)
Certified by RONA North Vancouver • Aug 30, 2026
Business Details
915 West First Street, North Vancouver, BC
V7P1A4, Canada
Certified by RONA North Vancouver • Aug 30, 2026
(604) 985-3000
Certified by RONA North Vancouver • Aug 30, 2026
https://www.rona.ca
Certified by RONA North Vancouver • Aug 30, 2026
About
Certified by RONA North Vancouver • Aug 30, 2026
Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply StoreRONA
RONA North Vancouver has the best articles and products for your renovation, construction, and home decoration projects.
Location
Certified by RONA North Vancouver • Aug 30, 2026
Hours
Certified by RONA North Vancouver • Aug 30, 2026
Monday7:00 AM - 9:00 PM
Tuesday7:00 AM - 9:00 PM
Wednesday7:00 AM - 9:00 PM
Thursday7:00 AM - 9:00 PM
Friday7:00 AM - 9:00 PM
Saturday7:00 AM - 6:00 PM
Sunday8:00 AM - 6:00 PM
Reviews
3.4
395 reviews
5 stars
155
4 stars
81
3 stars
32
2 stars
25
1 star
102
- BSbahar sa2 days ago5.0Shirin at the cashier, She was very warm and welcoming, with a genuine smile and a positive attitude. She made us feel comfortable and valued.”Canadian customer service. Thanks Shirin
- MDM DAug 21, 20261.0Although this location is close to home, The customer service is deplorable. As an employee, if you see a customer looking confused in the store (I know I was) , how hard is it to ask if they need help. "Can I help you find something?" Many employees in the store were chatting to each other while some were unpacking stock, but none made eye contact. C'mon-customer service 101!! Anticipate the customers need! I finally approached an employee about an item and they pointed in the direction. I felt like I was disturbing their day. I could have ordered the product online and avoided human interaction and poor response, but I wanted to support a local Canadian store. Next time it's online for me as this is not the first time I've experienced this and these were not young kids.
- EAemma aAug 5, 20265.0Smaller rona but friendly staff willing to help
- AZAran ZarowskiJul 16, 20265.0Great family run store. Staff is friendly and knowledgeable.
- IAiman AghiliJul 15, 20262.0I visited this RONA location at approximately 8:30 PM this afternoon. After waiting at the checkout for more than 10 minutes, the cashier, Shirin, finally came out from the back room. Unfortunately, there was no apology for the wait. Instead, the first thing she said to me was, “Why is your voice loud?” I was surprised by this comment, as I was simply trying to get assistance after waiting for an extended period. Throughout the interaction, I found her attitude to be rude and unwelcoming. As a loyal customer of this location, I was very disappointed by the experience and ultimately decided to leave without making my purchase. Having worked in customer service for many years, I understand that difficult situations can happen, but I have rarely encountered such an unprofessional interaction. I hope the management team reviews this feedback and takes the necessary steps to improve the customer experience at this location.
Frequently Asked Questions About RONA North Vancouver
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA North Vancouver's return policy?
You can return any product (except appliances) within 90 days of purchase in its original condition and packaging with your receipt for a refund, exchange, or store credit. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA order?
Check your order status online using your order number and email, or by logging into your account. Email updates will be sent if your status changes. More info at https://www.rona.ca/en/track-order.
Does RONA North Vancouver offer delivery services?
Yes, parcel delivery is free for purchases over $49. Larger items like appliances have truck delivery available at most stores for $79. Contact your local store for details.
What payment methods does RONA North Vancouver accept?
You can pay online with Mastercard, Visa, RONA credit card, or PayPal. In-store payments also accept cash and cheque.
What are the store hours for RONA North Vancouver?
Open Monday to Friday from 7:00 AM to 9:00 PM, Saturdays from 7:00 AM to 6:00 PM, and Sundays from 8:00 AM to 6:00 PM.
Where is RONA North Vancouver located?
Located at 915 West First Street, North Vancouver, BC, postal code V7P1A4, Canada.
Can someone else pick up my order at RONA North Vancouver?
Yes, third parties over 16 can pick up orders when presenting a copy of the confirmation email and government-issued photo ID.
What nearby stores can I visit around RONA North Vancouver for home improvement needs?
Nearby you can find City Electric Supply North Vancouver (hardware store), Edgemont Floors Inc. (carpet and home improvement), and Dick's Lumber & Building Supplies, which offer complementary products for your projects.
Are there local dining options near RONA North Vancouver?
Yes, Saboos Bread Factory and Saboos Artisan Bread are nearby bakeries and pizza restaurants where you can enjoy fresh baked goods before or after your visit.
What automotive services are available near RONA North Vancouver?
OpenRoad North Vancouver Auto Body, DentStar Services, and CSN Elite Xpress Collision Centre offer automotive repair and body services close by, useful if you need vehicle work while shopping.
Brand Certified Facts from RONA North Vancouver
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Certified August 30, 2026Yext Knowledge Graph
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