RONA+ Nanaimo (North)

Reviews

• JJ

  Jessey Jordan

  1 day ago
  5.0
  My partner and I recently bought an LG washer and dryer set from Rona Plus. We were initially helped by Aaron who was very patient with us and helped guide us in the right direction. We ultimately left and returned, which is when we were helped by Monica who really impressed us with her deep knowledge and and incredible service! Monica helped us to finalize everything, set up delivery and guided us with the necessary accessories for installation. The delivery however, was less impressive as the company they outsource their delivery to is not particularly professional or careful with the product which resulted in damage being done to our newly purchased dryer. This shouldn't reflect on Rona however, as mentioned they outsource delivery to Transourse Freightways. Even with this in mind, Willie was able to assist us with finding a solution to the damage done during the delivery. Overall, amazing service and knowledge across all staff we dealt with. Very impressed and we will be back. Thank you again to Aaron, Monica and Willie!
• BL

  Brad Lackey

  May 10, 2026
  1.0
  I purchased some Valu+ black earth from Rona. I am a contractor so I purchased 50 bags. I brought them home and opened some to fill some low areas in my lawn. Upon inspection I found pieces of plastic, glass, metal, and what seemed to be painted picture frame pieces in the black earth. (See photos) I opened a few more bags to find the same type of debris buried in the soil. I called Rona (Friday) and they told me they had to speak to the vendor in order to give me my money back. I received a call on Monday that they would give me a gift card as I had lost my receipt. They also told me that the “black earth” that I purchased was to be used for “fill” only and that I had bought “the bottom of the barrel product”. On the bag it says the “black earth” is perfect for fill, lawns and gardens. (See photos) I am not sure how BC Environment would feel about this being used as “clean fill” as well as the city of Nanaimo. I asked them if they would come and get the product from my house as this was now going to take my time and gas to load and return it all. They proceeded to tell me they would come get it, but would take the cost out of my gift card. I scraped my lawn of the earth and bagged it back up. I went to the store and returned all the earth. The manager told me it was store policy to give me a gift card as I didn’t have my receipt (forcing me to return to Rona). Meanwhile I had my full transaction on my MasterCard statement as well as my Rona Pro account. I will no longer be purchasing anything from Rona again. What a terrible company and terrible customer service. It makes me sad that they are Canadian. Do not support this company. You can see by other reviews that I am not alone.
• BS

  Brice Smith

  May 5, 2026
  1.0
  Had called early about a specific product and whether someone would be available to help me attach it for transport. Was told "sure". Drove from Campbell River, get here, told its a "liability". Awesome. Tell that to whomever was answering the phones and made me waste $100 in gas.
• CC

  Colin

  Apr 20, 2026
  1.0
  The geniuses in the shipping department do not know what a SKU is and shipped entirely wrong items. Then Rona "customer service" had the audacity to try to charge me for shipping to exchange them and their reps Mohamed and Salma had absolutely no concept of the problem with this and were completely unhelpful. I bailed on the exchange and decided to just return them and be done with this, so I went in to my local store in Vancouver that they were supposed to be returned to, and again “customer service” was not going to refund the shipping. I eventually got them to, but the entire experience from start to finish was unbelievable. My fault for not just going to Home Depot to begin with. Total waste of time and effort, and I feel less intelligent after being forced to interact with these people. EDIT: Rona replied to this review saying to call the same customer service line that I had 3 times already, which got me nowhere. Brilliant. Just absolute top-notch stuff, guys.
• JJ

  Jeff

  Apr 17, 2026
  1.0
  I've left reviews before but deleted them as I didn't see the point in keeping them up, managers pretend to care about the problem, insist you call so they can "make sure they fix the problem", to which they never do and are relatively uninterested in being diligent at addressing anything. The staff there, the worst in the city. The worst by a long shot and I'm including staff from every industry. I dare anyone to look for lumber and find anyone to fill an empty spot. Or get anything down that has no business being up high with an empty bin below, Anyone...seriously. And when you do you're given the classic this isn't my department line, then I finally find someone and he spends 10 minutes on the phone with someone on the other end that gives excuse after excuse as to why they are not going to do anything in a timely manner or at all cause...I don't know, it's Friday?? Pick a day. This happens in all the departments BTW...it just happened to be this one on this occasion. I've walked out of this store empty handed a multitude of times and only re-visit because of convenient proximity....but that's over. I'm aware this is a rant but the ownership and management need to be completely overhauled. They lost out on another 6-800 dollar purchase because of non existent staff, and generally not giving a crap about filling bins that should never be empty. I'm amazed this location has been able to turn any profit, because outside the fake 5 star reviews on here, my sentiment is echoed all over the city. Save your money, your time, your sanity and generally your self respect and shop anywhere that has comparable product, you'll thank me for it.

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