The Brick

Reviews

• YJ

  Yiwei J

  2 days ago
  1.0
  I bought a freezer from The Brick at the end of last year, so it was less than a year old when it stopped working after a power outage. The manufacturer approved a replacement and told us that The Brick would arrange to pick up the defective freezer. However, The Brick told us we had to bring the broken freezer back to the store ourselves and pick up the replacement ourselves. When we questioned this, we were given several different explanations, including being told that the freezer was not purchased from their store and later that it was considered a “return.” The communication throughout the process was frustrating and unprofessional. Very disappointing customer service. I would strongly recommend buying appliances somewhere else. Save yourself the trouble and go to Costco instead.
• LD

  Linda Dickinson

  5 days ago
  5.0
  I purchased 4 kitchen appliances form the Brick in Langley in August 2026. The salesman, Amandeep Singh, was able to answer my questions. He was patient, professional and very helpful.
• KP

  Kevin Pratt

  Aug 8, 2026
  5.0
  Our stacked washer and dryer finally expired after 19 years and my wife and I came to The Brick to see what our options for replacement might be. Sunny greeted us as we entered the store; asked us what we were looking for; pointed out where we would find the washers and dryers; and said he would be with us in a few minutes. Sunny was knowledgable about the various options, gave us time to discuss them, and then was great discussing the different payment methods were available. With Sunny’s help, we were able to work out an additional deal for a mattress as well as the washer and dryer we were originally looking for. We would definitely recommend exploring The Brick for anything related to your home. And definitely see if Sunny’s available to help you!
• RJ

  Rihanna Jahangir

  Aug 8, 2026
  1.0
  Very Disappointing Experience – The Brick Langley I purchased several items from The Brick within just two months, spending up to $10,000 at different The Brick locations. Unfortunately, my experience with the Langley location has been extremely disappointing. Both times I picked up my orders from the Langley location, the boxes were damaged. The first time, the box was damaged, but thankfully the item inside was not. The second time, my nightstand was damaged. When I called the store to report the damaged nightstand, I expected a professional and respectful response. Instead, I felt I was treated very badly. The staff member spoke to me in a loud and rude tone, interrupted me, and made me feel like my concerns didn’t matter. Rather than trying to help resolve the issue, the conversation left me feeling blamed and disrespected. The difference in customer service before and after the sale was shocking. Before the purchase, everyone was friendly and eager to help. After the sale, when I needed assistance with a damaged item, the attitude completely changed. I was also disappointed that extra charges, such as cleaning and polishing services, were not clearly explained before being added to my purchase. Important policies, including the final-sale policy, should be clearly explained to customers before they complete a purchase, not only mentioned afterward when a problem arises. After spending up to $10,000 in just two months, I expected much better customer service and support. Unfortunately, my experience with the Langley location has been frustrating and disappointing. I hope The Brick improves the way it treats customers after the sale. Respectful communication and taking customer concerns seriously should be a priority. My advice to other customers is to be very careful when dealing with the Langley location. Inspect every item and its packaging before leaving the store, review your invoice carefully, and ask about any additional charges and store policies before paying. Based on my personal experience, I cannot recommend the Langley location.
• CC

  CS CO

  Jul 31, 2026
  5.0
  I had a great experience with Sunny when buying our washer and dryer for our first home. He was incredibly knowledgeable and answered every question we had with confidence. I believe he's been in the business for around 8 years, and it definitely shows through his expertise. What I like about the experience is he lets us walk around, browse items with our own pace, without feeling pressured or rushed. Sunny went above and beyond by helping us get discounts and special offers that saved us money. He also shared helpful tips on how to save even more, which we really appreciated. If you're looking for someone who is honest, experienced, and genuinely wants to help you get the best value, I highly recommend asking for Sunny. Thank you for all your help!

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