Best Buy Appliance Clearance Centre

Reviews

• RL

  Renice Azevedo Lopes

  Aug 27, 2026
  5.0
  Brian was amazingly helpful. He’s knowledgeable, exceptionally attentive and solicitous when comes to providing information to support the costumers decision.
• SM

  Savannah Merk

  Aug 18, 2026
  1.0
  Terrible experience with best Buy outlet...yet again third time in the last 2 years we have had major issue with best buy purchases. Would give zero starts if possible. Bought a TV and prior to purchase confirmed twice that all the parts were included. Got the tv home and went to put it up and it was missing all of the screws and anchors. We also had parts from a different TV in the box. When I was finally able to get a hold of the store of course only after going through the central call line and having to wait for the store to call me back... because apparently they don't have direct phone lines to the stores anymore. I was told the best they were willing to do would be to reimburse me for the parts I had to go an purchase to fix the store error...but wait only if I came into the store. I pointed out it didn't not make sense for me to drive an hour round trip for the $10 refund and requested that I be reimbursed for my time as well. They said no my options were return the tv for a full refund or drive in for $10 or I could call into the chat again. I did the chat and was told that the manager of the store had escalated the issue and I would hear back in 24 hours with a resolution. I of course heard nothing so I chatted again and was told that the manager had not escalated anything and had closed the case. Again just more lies! Feel like I was scammed as I purchased a complete product and it was not complete and to top it off we have to parts for some other TV and the manager didn't seem the least bit concerned that they were going to sell another TV with missing parts! Do not buy for them do not buy from best buy at all they are terrible and have zero customer service and just lie and scam.
• MS

  mike solovyov

  Aug 18, 2026
  1.0
  I experienced an absolute disregard for customer time and a total lack of communication at this location. On Sunday evening, my friend went into the Langley clearance centre to find a TV for himself. While he was there, I asked him to check if they had a 50-inch Frame TV in stock. Working directly with a sales associate named Edward, my friend located two of them and sent me a photo. I confirmed over the phone that I wanted one and let them know I was immediately driving from North Vancouver (a 45-minute trip) to pick it up. I gave my exact GPS arrival time of 6:46 PM, just before closing, so Edward knew I was in transit. My friend then continued shopping for his own TV while Edward was aware of the plan. My friend eventually left the store around 6:30 PM after confirming everything was set and Edward was expecting me. Had anyone mentioned that they couldn't hold the TV for the 15 minutes between my friend leaving and my arrival, I would have gladly had my friend pay for it before he walked out. I arrived right at 6:46 PM. Edward was busy with another customer, so I spoke to the manager, who had me wait. Edward told the manager he was tied up, so the manager tried to locate the TV himself. Neither unit could be found. When Edward finally finished with his customer and checked, he couldn't find them either. With only two staff members on the floor, both units somehow vanished in the brief window after my friend left. Instead of taking accountability for poor communication, the manager shrugged it off, stating they "don't hold TVs." When I pointed out that Edward knew I was actively en route from North Vancouver specifically for that unit, both employees simply dismissed it and suggested I drive back out on Saturday to see if they restock. Wasting an hour and a half round-trip due to poor coordination and receiving complete indifference in return is unacceptable. Avoid this location if you value basic customer service and respect for your time.
• VV

  Van-Ian

  Jun 9, 2026
  1.0
  Very rude and unprofessional management and staff. You are completely ignored when you walk into the store, and nobody offers any helpful recommendations. The only person who actually cared about customers was a new trainee. The manager was incredibly vulgar and even yelled at customers. This is unacceptable for a brand like Best Buy. I highly advise against shopping here.
• MK

  Mehmet Ali Küçük

  May 22, 2026
  5.0
  You can find really good deals for appliances that have little or no damage.

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