The Brick

Reviews

• MP

  Mike Pittenger

  2 days ago
  1.0
  We recently lost all of the food in both of our freezers during the fire evacuation, so we had to purchase two replacement freezers from The Brick in Kelowna. We paid for delivery for both freezers. The first freezer was delivered to Rose Valley in West Kelowna, where the delivery team was extremely helpful. They fully unboxed the freezer, set it up, and placed it where my wife needed it. We then paid for a second delivery to our home in Fintry. Unfortunately, the experience was completely different. The delivery team simply dropped the freezer in the garage and left it boxed. When my wife politely asked if they could assist with unboxing it and moving it into place, one of the delivery employees was rude and told her that because we live in a rural area, their service is simply “drop and go.” This is extremely frustrating. We paid the same delivery fee for both appliances, yet received two completely different levels of service. If rural customers are subject to different delivery conditions, this should be clearly communicated at the time of purchase—not after the delivery has already been paid for. I contacted management to express my concerns, but unfortunately received no apology or meaningful attempt to address the situation. I was simply told, “That’s our policy.” In a situation where we were already dealing with the stress and financial loss associated with the recent fire evacuation, I expected a reasonable level of customer service and compassion. Instead, the experience left me extremely disappointed. Based on this experience, I cannot recommend The Brick to other residents of Westside Road or the surrounding rural areas who are considering replacing appliances. There are other retailers that clearly understand the importance of treating customers fairly and providing consistent service. I will not be purchasing from The Brick again.
• CS

  Clifford Sewell

  3 days ago
  5.0
  Thanks Brick ( Tony) for looking after us, I bought a Blomberg dishwasher that broke down in days, took Blomberg 10 days to send a teck, a few weeks go by and still no dishwasher repair insight, the teck said it was a lemon and had serveral issues. went back to the Brick where we bought it, they took it back and sold us a new one " not a Blomberg", will stay away from the real problem Blomberg appliances and Distinctive the distributor they are really slow and do not stock parts.
• MP

  Mrs preb

  Aug 19, 2026
  2.0
  I ordered a cabinet bed. The delivery guy just dropped it off mark my doors and would not take the box salesperson came and picked up and opened the boxes, but it wasn’t assembled. I had to hire someone to assemble it which cost me $300 plus I paid more for the cabinet that then I would from a different place. I am very upset with the brick. I will not ever purchase anything from you guys ever again and I was a very good customer. I bought my whole house eight years ago from you, but I will not buy anything ever again.
• FL

  Fraser Lloyd

  Aug 14, 2026
  4.0
  Frank was great, really helped us get the best deal. Would recommend seeking him out for great personal service. The install was good. I was told they would call before delivery, which did not happen, I got an email, minutes before they arrived, which I was not looking at. I did end up having to level the washing machine myself, the drain hose guide was not used, the drain hose was just zip tied to my furnace discharge hose, not so clean, didn't even trim the zip tie. They were good though, fast, friendly. But overall could have been better. I feel leveling the machine should be part of the install.
• FP

  Florence Prebushewski

  Aug 11, 2026
  2.0
  Well, this is my comment to the brick your drivers that deliver. They made a mark on my wall, never even acknowledged it plus they did not take the cardboard or anything. There was two of them there then one of them said if you need it assembled, I will come back and do it for some cash. I don’t believe that is good customer service and I will never advise anyone or come back into your store to purchase anything I have to assemble it. I have to hire someone your salesman was nice enough to pick up the cardboard and the garbage, but still put it in my recycling bin which I could’ve done that… This is my last purchase I’ll ever do with the brick

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