The Brick

Reviews

• MS

  Masoud Salmani

  3 days ago
  1.0
  I am very disappointed with my experience with The Brick Westwood Coquitlam. About eight months ago, I purchased nearly $5,000 worth of furniture, including a sofa, dining table, and chairs. Unfortunately, my sofa developed a tear in less than a year, and when I contacted the store for warranty support, I was told the issue is not covered. What makes this even more frustrating is that I am still making payments on this furniture, yet I am left with a damaged sofa and no real support or solution from the company. I expected much better customer service and product quality from a well-known company like The Brick. Loyal customers should not be left in this situation after spending thousands of dollars. I hope Head Office reviews this matter seriously and provides a fair resolution
• NH

  Nafiseh Hasheminezhad

  5 days ago
  5.0
  I had a great experience shopping at The Brick in Coquitlam. My bed was delivered very quickly, and Sara was incredibly helpful in finding the right mattress, pillows, and bed frame for me. She helped me choose products with both good quality and reasonable prices. Her customer service was amazing, and she made the whole experience easy and stress-free. I definitely recommend The Brick on Westwood Street in Coquitlam!
• MN

  michael n

  6 days ago
  1.0
  Horrible customer service when it comes to returns. I spent over $5000.00 on mattresses, couch, stools, etc. I had second thoughts about a coffee table that was never removed from the box and attempted to retune it but they refused. Not even a store credit. Incredibly short sighted for a company to have such a poor return policy these days. …and the free sound bar they threw in as a gift didn’t work. Garbage.
• BK

  Behrang Khalili

  May 13, 2026
  1.0
  The sales staff at Brick were very kind, professional, and knowledgeable. They provided excellent information and helped us throughout the purchasing process. However, the delivery customer service experience was unfortunately very disappointing. After a 40–50 minute delay beyond the scheduled delivery window, instead of apologizing or providing a respectful explanation, the response we received was simply that “we don’t know” and that the delivery time was only an estimate — despite being clearly told the day before that the delivery would arrive between 10:00 AM and 1:00 PM. I kindly ask management to better train the delivery support staff in professionalism and customer communication. Delays can happen, but respectful and polite communication is extremely important.
• MD

  Mina Difrakhsh

  May 3, 2026
  5.0
  I had a wonderful experience at The Brick Coquitlam, thanks to Ms. Yalda, one of the most professional sales associates. Yalda is incredibly knowledgeable and a great advisor. She took the time to explain the importance of choosing the right mattress and guided us carefully through the process, making sure we found the best option for our needs. Her positive and proactive attitude truly stood out. She went above and beyond to ensure we were satisfied, doing her best to offer us all possible discounts and privileges available. She was very helpful and supportive, making the entire experience smooth and pleasant. I highly recommend her services to anyone looking for a professional and customer-focused experience. Thank you, Yalda, for making the mattress shopping process so easy and enjoyable.

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