Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
I had two different crews.One crew of 3 come to deliver took only the stove said another crew had to pick up fridge because it was too heavy. I called the brick the woman I spoke with said they lied they were supposed to take. So the second 2 men came they wer absolutely amazing knew exactly what they were doing. Second crew gets 5 star. First crew 2 star.
GG
Gurchetan
Aug 22, 2026
1.0
Very disappointing experience with The Brick. We purchased a combo washer/dryer with the King & State extended warranty, thinking we would be protected. After five service visits and ongoing problems, we still have no resolution. We also reported that the door closes on its own, which is a potential safety hazard for a child or pet, but they didn’t care to fix it. King & State is owned by The Brick’s parent company, yet there has been very little accountability. We are still left with a machine that continues to malfunction and damage our clothes. Buyer beware and do your research before purchasing here!!!
GS
Georgiana Sherritt
Aug 21, 2026
5.0
The Brick has been amazing. Brittany at the United Blvd location was so helpful taking care of our not working recliner sofa problems. She gets 10 stars. I had the sofa delivered 3 times. The delivery people also get 10 stars all were incredible and so helpful.
HS
Hamed Shurabi
Aug 15, 2026
1.0
SCAM ALERT. Please avoid at all cost. I bought a sofa and a warranty plan for the sofa. Before they deliver the sofa, I returned the item. 2 months later, they haven't issued refund for the warranty (chatged me $150). when I contacted the customer support, no support or understanding! Now, I'm paying $150 for a warranty plan on a product that I never bought! This is hilariously ridiculous SCAM.
Do NOT Buy Anything. AVOID if you want peace if mind
Update: Dorcy called, not only didn't help, but threaten me to check cameras. Please check and in fact I will sue the store and escalate the situation. Let's check all your cameras and see who didn't process the return property. Very pathetic.
Seller agent was Amir, another partner of this scam.
MH
Mahdis Hoseini
Aug 6, 2026
1.0
The worst shopping experience I’ve ever had.
I ordered a queen bed, but they were told it was out of stock until early July. I agreed to wait. In July, they called and said the headboard hadn’t arrived, but the rest of the bed was ready. I asked them to deliver everything together once the complete order was available. A week later, they confirmed the headboard had arrived and scheduled the delivery. However, when the order arrived, the headboard was missing.
I called immediately because I live in a small apartment and don’t have space to store incomplete furniture. They admitted they hadn’t sent the headboard because it was damaged and promised it would arrive the following week.
It’s now been over two months. Every time I call, they keep saying “today or tomorrow.” I even asked them to take everything back and give me a refund, but they refused.
Very disappointing service. I would not recommend buying from this store.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. Details are on their Price Guarantee page.
Can I cancel my order and receive a refund at The Brick?
Yes, orders can be canceled and refunded prior to delivery or pickup. Refunds go back to the original payment method. Deposits on Special Orders are non-refundable.
How can I add an extended warranty to a product purchased at The Brick?
You can add an extended warranty during purchase in-store or online, or within 30 days after receiving your product by visiting a store. Warranty options are available during online checkout or via a sales consultant.
What delivery options does The Brick provide?
The Brick offers premium delivery in most areas, using their own team or third-party couriers. Some items ship via Canada Post. They do not deliver to the United States.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
Which brands are available at The Brick?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby stores can I visit along with The Brick for a complete shopping experience?
Nearby stores include Roots for clothing and fashion accessories, Roma Furnature, JYSK, Home Quarters Furnishings, and Moe's Home Collection for more furniture and home goods.
Are there entertainment or recreational activities near The Brick?
Yes, you can visit nearby attractions such as Crash Crawly's playground, Ninja Tag sports and amusement venue, and Springfree Trampoline Vancouver for family fun after shopping.
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