RONA Coquitlam

Reviews

• SD

  Scott Dahl

  5 days ago
  2.0
  No helpmfrom lazy staff
• TM

  tom mesic

  Sep 4, 2026
  5.0
  Love this traditional lumber yard. You can find pretty much everything you might need to build a house or mend a fence. Helpful staff here know their stuff.
• SK

  Shervin Katanchi

  Aug 23, 2026
  5.0
  Hooman, the Store Manager, was incredibly helpful in correcting a transaction error and making sure I received my refund. He was professional, patient, and went above and beyond to help. I truly appreciate his excellent customer service!
• NC

  Noah C

  Aug 18, 2026
  1.0
  Very disappointing customer service experience at RONA I lost my receipt and went back to RONA to see if there was any way to retrieve it because I needed it to submit the purchase to my company. I had the exact purchase date, time, and charged amount. The young lady at customer service was polite and tried to help. She asked her manager, Purdam, to come over and show her how to handle the situation. Unfortunately, when I explained what I needed, Purdam immediately told me, “No, we don’t give another receipt.” I explained that I wasn’t trying to return anything—I simply needed a copy of my receipt for my company. Instead of trying to find a solution, I was repeatedly told there was no way to help me. Another manager, Shivam, then came over without fully understanding the situation and started arguing with me rather than trying to help resolve the issue. His attitude was extremely rude and unprofessional. In my opinion, someone in a management position should be focused on finding solutions and treating customers respectfully, not arguing with them. After I became frustrated and questioned why there couldn’t be a solution when the transaction could clearly be identified, Purdam eventually found a way to print the receipt for me. I appreciate that she ultimately helped me, and she was noticeably more helpful afterward. What frustrated me the most is that the solution apparently existed, yet I had to argue and become frustrated before anyone was willing to look for it. I have been shopping at Home Depot for the last 11 years, and I have never experienced customer service this bad. This experience really made me understand why customers appreciate and continue to choose Home Depot. Because of this experience, I will not return to this RONA branch or do business with this location again. I will also be advising my friends and family to consider shopping elsewhere unless the customer service at this branch improves and better management is put in place. If I could rate the managers separately, I would give “Purdam” 3 stars for eventually helping me, but “Shivam” 0 stars for his attitude and customer service. I hope RONA takes this feedback seriously and works on improving the customer experience at this branch.
• AF

  A. F.

  Aug 17, 2026
  5.0
  This shop may be better than Home Depot. It’s Canadian, the staff are friendlier and I felt like this is the best supply store for builders! Also a special shoutout to Rocco and Purdam for being super friendly, attentive and helpful to my needs and overall success in making me feel welcome and appreciated here!

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