Lowe's Home Improvement

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Visit the customer service desk in store to apply for a tax-exempt account.

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Lowe's offers a wide range of products including appliances, tools, flooring, paint, patio furniture, plumbing, decking, grills, lumber, and gardening equipment. Services include appliance installation, flooring installation, cabinet installation, and more to support both DIYers and professionals.

The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27 and December 25, 2025.

You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if the status of your order changes.

Yes, Lowe's offers both in-store pickup and delivery services for your convenience.

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.

Yes, Lowe's has a mobile app available on both the Apple App Store and Google Play Store which includes coupons and savings for customers.

Nearby places include Sharetea Bakersfield for bubble tea and smoothies, Papa Johns Pizza and King Leos Pizza for quick meals, and Classy Nails for beauty services, offering convenient options for food and relaxation around your shopping trip.

Yes, minuteKEY and Minute Key, both key and locksmith services, are located near Lowe's, which could be useful if you need quick key duplication or locksmith services while visiting.

Yes, nearby automotive services include On Site Lube Auto & Tire for oil changes and tire repairs, and College Center Auto for automotive repairs and parts, convenient for any vehicle-related needs during your visit.

You can reach customer service by calling +1 661-889-9000, toll-free at +1 800-445-6937, or emailing customercare@lowes.com for assistance.