Appliance Repair Specialist

Reviews

• AR

  Addy Ramírez

  3 days ago
  3.0
  No personality. I felt he didn't want to help. At the first opportunity he saw to leave, he did. He said he'd come back in 2 hours. He called me almost 2 hours later but I missed his call because I wasn't expecting a call, I was expecting him to come back in 2 hours. This is the second tech thay I've had experiences with and both of them are just not professional. My dryer was not fixed.
• RP

  Raymond Pitts

  4 days ago
  2.0
  The repairman was knowledgeable... however my washing machine never got fixed PROPERLY!! This is the 3rd time this company has worked on my washing machine!! The technician came, change out a belt, 5 minutes later I did a load of laundry and the washing machine started SQUEALING and SQUEAKING AGAIN...proving to me what I already KNEW and tried to explain to him that it was NOT JUST the BELT!! there is something ELSE going on with the washing machine INTERNALLY!!🤷🏾‍♂️😬😡🤦🏾 why nobody will listen to me? I don't know! I'm not dumb! I'm not stupid either! (After working as a night custodian with the school district for 22 years and being around Machinery, I know a thing or two!!) Nut I have another service call happening today and we will see what they do THIS time!!🤷🏾‍♂️🙄☹️😧
• BV

  Bertha Villalobos

  6 days ago
  1.0
  My washer was not fixed even though they did a test to check for codes and he assumed it was fixed it was not the case so I had to put in another request because my ticket was considered closed
• DD

  Daryoush Daneshmand

  Feb 22, 2026
  2.0
  Subject: Complaint Regarding Unresolved Refrigerator Issue and Poor Service Dear [Appliance Repair Specialist Customer Service], I am writing to express my frustration with the poor service I’ve received regarding an ongoing issue with my Whirlpool refrigerator. For the past three weeks, I’ve been experiencing significant problems with the cooling system, as well as the freezer on top not working at all. As a customer who has purchased Whirlpool’s extended insurance coverage, I expected a higher level of service and professionalism. Here is a detailed account of the situation: Initial Visit by Specialist: I had two specialists come to my home to address the issue. The first specialist arrived, and despite my clear description of the problem—including a possible compressor leak or another mechanical issue—he seemed unable to properly diagnose the problem. I specifically mentioned that the compressor might be leaking, yet he didn’t consider this as a possibility until much later in the visit. After wasting my time for nearly 45 minutes, he finally confirmed that the compressor was the issue, but only after I had pointed out the possibility myself. He assured me that he would open a ticket to order the necessary parts. Delay in Repair: Three and a half weeks passed with no follow-up, which is already an unreasonably long wait. Finally, I received a call informing me that the parts had arrived, and the technician would come to replace the compressor. This long delay only added to my frustration, as my refrigerator and freezer had been out of order for nearly a month. Second Visit and Additional Issues: When the technician arrived to replace the compressor, I was again disappointed by the lack of preparation. After only 15 minutes of being at my home, he informed me that he had forgotten to bring the essential refrigerant gas (R134a) required to complete the repair. I was shocked and upset—how could a technician show up for a job they know requires specific tools and materials, only to neglect bringing one of the most important components? This carelessness has resulted in further delays and wasted time. I find it deeply frustrating that, despite multiple visits and numerous assurances, the issue remains unresolved. The lack of attention to detail, poor communication, and lack of preparedness have caused significant inconvenience and added unnecessary stress. I expect better service from a company like Whirlpool, especially when I am paying for an extended warranty that is supposed to cover these types of issues. At this point, I request the following: Immediate resolution to my refrigerator and freezer problem, with a technician who is fully prepared to complete the repair without further delays. Compensation for the significant inconvenience and time wasted, including the extended wait times and multiple failed appointments. Improved communication regarding the status of parts and technician availability. I hope to receive a prompt response to address these concerns and a swift resolution to my refrigerator issues. Please understand that my patience is wearing thin, and I expect a higher standard of service moving forward.
• JM

  John Mejia

  Feb 14, 2026
  5.0
  My technician's name is Randy. He was very professional, polite and experienced. In My possession of Construction sites Superintendent, I am responsible for hiring and overseeing the work of General Contractors in most all of the trades. I would like to commend Randy for his stellar customer service, and for resolving the issue with my new appliance, a Whirlpool top load washer. So far everything is working well and that's one less thing on my plate. Thanks and a happy shout out! to Randy ! Good Job Buddy ! John Mejia

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