Appliance Repair Specialist

Reviews

• SL

  Steve Llanes

  6 days ago
  5.0
  Erick determined that the problem was a burned power outlet. He plugged it to a good outlet and ref worked fine. He gave us advise on how to take care of the ref to make ot work properly. He is courteous and good technician.
• TS

  The Manila Shop

  Apr 13, 2026
  1.0
  If I could give a negative review, I would. Check out their yelp as they have honest reviews there. They must pay to get reviews here on Google. I am writing to express my extreme dissatisfaction with the service provided by Appliance Repair Specialists regarding my new Maytag washer. For almost three weeks, I have been met with a level of incompetence and disregard for my time that is frankly unacceptable. Despite being incredibly accommodating to your schedule—including arranging alternative childcare just to meet your company repair windows—your company has failed to reciprocate even a basic level of flexibility. After an initial technician found "no problem," the machine failed again. When a second visit finally identified the issue, the repair could not be completed because your company neglected to send the necessary door lock part. Most frustrating is the total breakdown in communication. I was personally promised an 8:00 AM appointment by the technician to avoid my daughter’s school and dance schedule. Instead, I was once again shoved into a 2:00 PM – 5:00 PM slot. When I contacted customer service, I was met with scripted, empty apologies like "I understand your frustration," rather than actual solutions. I have repeatedly adjusted my time to suit your technicians. I expect this machine to be fixed immediately, as I have now been without a working appliance for nearly three weeks due to your internal negligence. 04/14/26: Update - the technician came and guess what? They have the wrong part! Need to wait another week. Let's see how many updates it will take before the appliance is fixed. next week will be one month!!!!! 04/18/26: Update: I rescheduled to Monday. However, I received a call that they could get me in today, Saturday. Of course I received a call that the technician called in sick and now the earliest they can get me in is on WEDNESDAY!!! Where can I report them of this terrible terrible experience. See image for reference.
• JJ

  Jig Jitsu

  Apr 13, 2026
  1.0
  This company is the worse! I have accommodated to their scheduling and two weeks later my appliance has still not been fixed. Here is what happened: I purchased a new Maytag washer in February. The machine within a few days gave a "contact service". I contacted Maytag and they connected me with Appliance Repair Specialist. When I received the call from Appliance Repair Specialists, they gave me a week later appointment at a 2 to 5pm timeframe. I specifically told them that I have to pick up my daughter from 2 to 3 from school and not to come. They said they noted that for the technician not to come. The day of the appointment, I was heading out to pick up my daughter when I received an automated call that the technician was 10 minutes away. I had to call the customer service line asking why they were coming when I specifically said not to come at this time. They had to reschedule me for another week later. Unfortunately, when that next appointment came, the electricity in the city went out and again I had to wait another week. Then when that time came around, the technician called in sick and they could not send another technician because of some traffic on the freeway. When the technician came, he couldn't find a problem. A week later after the technician came, my machine said to contact service again! At this point I wanted to get it fix quickly and made accommodations for someone else to pick up my daughter just so a technician can come to fix it. The board needed to be replaced and he had to force open the door to get my laundry out. Of course I had to wait a week. Another week comes and the company forgot to send him the door lock so he couldn't come to fix the washer. I expressed my concern with the time frame of 2-5pm because of school pick up and dance classes for my daughter. He offered for me to give authorization for him to be alone at my home. Which I did not want to do. He looked and said he had the first appointment of the day open and that I would be his 8am appt the follow week. The day before the appointment, I received an automated call again and I was scheduled for the 2pm to 5pm slot. I was livid because I was clearly said that I could not be at the time slot. Customer service was no help aside from "I understand your frustration", "I apologize for the inconvenience". It was not my fault I had to wait another week, it was their negligence for not sending all the parts. They do not listen and only provide defaulted responses based on their training. I made it a point to let them know that if I need to accommodate their schedule again my washer better be fixed tomorrow. It has been 2 almost 3 weeks and it is still not fixed. Maybe they don't care because the machine is on warranty?
• ES

  E. S.

  Apr 10, 2026
  5.0
  Jacob expertly handled and repaired the issue concerning my washing machine, took the time to explain the problem and how the replacement part will resolve the issue to get my machine operating again. Very pleasant experience. The whole service call took no more than 30'40 mins.
• JG

  Jerry G

  Mar 30, 2026
  1.0
  Incompetent, disorganized and ironically arrogant. This is the kind of company nobody out here would hire if paying for it themselves. They are sent out by various manufacturers when dealing with “warranty” repairs. I can only assume they were the lowest bidder for the contract. If your idea of fun is weekly visits for them to do guesswork and replace different parts until it either works or you give up, this is who to call!

Frequently Asked Questions About Appliance Repair Specialist