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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Apple Valley, CA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
12189 Apple Valley Road, Apple Valley, CA
92308, United States
Hours
Reviews
4.1
1,994 reviews
5 stars
1,130
4 stars
450
3 stars
174
2 stars
61
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions, particularly with specific employees.
Product Availability
Customers appreciate the variety of products available, but some express frustration over items being out of stock or needing to be ordered.
Store Cleanliness
The store is generally noted for being clean and well-organized, although some reviews mention areas needing attention.
Delivery Issues
Several customers reported significant problems with delivery and order fulfillment, including missing items and poor communication.
- RPRamona Pugliese5 days ago5.0Went to Lowe's and picked up some baby blue spruce trees to plant. Always successful with a 1-year guarantee. That's my kind of thing
- DCDavid CruzDec 21, 20255.0They have it all
- FWFelicia WiegandNov 14, 20254.0The employees were very nice to me
- 111371BosparamedicOct 19, 20255.0My preferred home improvement store. Friendly knowledgeable staff
- VLV LSep 30, 20251.0I would like to share my concerns about a particular employee at the Apple Valley Lowe’s, Larissa, the woman who works at customer service. With every interaction I have regrettably had with her, she has been rude, dismissive, and left me waiting far longer than is reasonable, over 10–20 minutes at times just to process a return or to check on an online order. I have had better customer service going to the DMV to renew my driver’s license. More so than her indignant attitude, what makes me the most uncomfortable are the unprofessional conversations she loudly and freely has in front of customers without a care in the world. On more than one occasion, she has used highly inappropriate language while I was present with my family members. I thought that Lowe’s was a family-friendly environment. It’s shocking to see that they just hire anyone these days. She has also made countless negative and discriminatory remarks about her own coworkers, which was very unsettling. For Larissa to come across as this unprofessional in front of customers, I can only imagine what an utter displeasure she must be to work with. Between the delays in customer service, the lewd and crass behavior, and the hostile atmosphere she creates, I can no longer in good conscience shop at Lowe’s and will be switching to Home Depot instead.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Apple Valley?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, hardware, lawn mowers, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the store hours for Lowe's Home Improvement in Apple Valley?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours as well.
Does Lowe's in Apple Valley offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if there are changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's offer at their Apple Valley location?
Lowe's offers a variety of installation services including appliance installation, flooring installation, blinds, doors, cabinets, decking, HVAC, roofing, and many other home improvement related services.
Are there any nearby places to Lowe's where I can get a coffee?
Yes, The Grind Coffee House and The Grind Apple Valley are coffee shops near Lowe's where you can enjoy a coffee before or after your visit.
Where can I find food options near Lowe's Home Improvement in Apple Valley?
Nearby food options include Subway, Linko Sushi, Golden Chopstix, Del Taco, El Pollo Loco, and Baskin-Robbins, offering a variety of cuisines and quick meals.
Are there any banking or ATM services close to Lowe's Apple Valley?
Yes, there is a Wells Fargo ATM and a Wells Fargo bank branch nearby, as well as other financial services such as Coinme and Western Union.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can initiate return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Does Lowe's Apple Valley offer any language support?
Lowe's primarily provides services in English and Spanish, with in-store translation services available for other languages.
What should I do if I see multiple charges for one order from Lowe's?
Multiple charges are usually authorization holds placed at different times during the order process. These will not exceed the full order amount and should clear as your payment is processed. Contact your bank for details if concerns persist.
Does Lowe's offer any recycling services?
Yes, Lowe's recycles electronics, light bulbs, and batteries at this location.
Are tax-exempt accounts available at Lowe's Apple Valley?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in the store.
Where is Lowe's Home Improvement located in Apple Valley?
The store is located at 12189 Apple Valley Road, Apple Valley, CA 92308, USA.
What brands can I find at Lowe's Home Improvement in Apple Valley?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many more trusted brands.