Extra Space Storage

Reviews

• AA

  A Able

  Apr 21, 2026
  1.0
  Rodent HEAVEN! 🐁💩🐀 Renter HELL🤢🤮 I rented a 5 x 15' starting May 2025 after a hectic move, and there was one or more mice in my unit every. single. time. I went there. The worst part is how unapologetic the staff and manager are ...about that, and apparently according to other people I've talked to in the community including respected business owners, the staff are unapologetic about everything from pest infestations to crime and burglaries. I echo the sentiments of other people asking how this place has good reviews?!?!? perhaps most of those positive reviews are from 4 to 5 years ago mentioning past managers like Oliver 🤷‍♀️ and the current positive reviews are their friends?! 🤔 Luckily, I rented another much larger unit at Public Storage (PS) on Webster around the same time with a thought that I would put hard goods, sports equipment, less delicate items etc. at extra space storage - and keep my reselling inventory at PS. PS is actually much more expensive and the price increased more ...but in some ways it's been worth it ...because Public Storage is so clean I can leave racks of clothing uncovered in there and now I don't have to worry about mice or any kind of insects. As you would expect from a corporate national storage chain... right??? extra space storage was a hassle dealing with the mouse issue and I was always afraid of finding mice. It was especially disheartening finding live ones squirming around ...or long lost dead decomposed mice. Now that I'm moving, my boxes have the smell of DEATH - like old decaying roadkill. The people are friendly enough on the surface as people running a business should be - though the manager gave me such an attitude about a live mouse I brought to her attention my second to last day there. She spoke to me so condescendingly like I was her employee or something ? ...saying I shouldn't bring the mouse in to the lobby because customers come in. UMM I AM A CUSTOMER AND THOSE MICE WERE LIVING WITH MY BELONGINGS!! what is wrong with them?! the price did go up a lot after 3 months, and I never got a discount of any kind for the vermin,. So with the cost of glue traps... I probably didn't even really save that much with the initial promotional rate. DISAPPOINTED!!!!
• IP

  Imogen Poots

  Apr 20, 2026
  5.0
  Clean facility and exceptional customer service from both people in the office
• BA

  Brenda Alvarado

  Apr 16, 2026
  5.0
  Great service, renting contracts pretty straightforward! Look forward to storing my belongings here.
• WM

  William Mendoza

  Mar 23, 2026
  1.0
  Rats everywhere. I emptied my storage and found all of my items with rat poop everywhere. They only have one rat box for the whole floor. Poor rat control. On top of that they increased my rate 3 times. I was paying $50 and they increased it to $130. If you’re going to increase the rate at least make sure there are no rats.
• IJ

  Ingrid Jeffers

  Mar 21, 2026
  1.0
  Rats Rats Rats Rats I would not recommend this Extra Space Storage location. I rented a unit here for about five months and had a very concerning experience. Large rats repeatedly got into my unit, causing significant damage to my belongings. Books, clothing, and bedding were chewed through, and there were droppings throughout the space. When I brought this to the manager’s attention, I was told this was “my problem” and was only given 24 hours to move to another unit. When I asked for basic support like gloves or cleaning supplies to handle the situation safely, I was told that was not their responsibility. I also requested additional time to move due to the size of my unit, and that request was denied. I asked to speak with another manager and was told they were on vacation for a week. However, when I contacted another Extra Space Storage location, I was informed that the manager was actually at a conference and would be returning within a few days, which was frustrating and felt misleading. In addition to the rodent issue, the facility itself did not feel well maintained. There were often people hanging around inside and outside of units, which raised concerns about overall security and cleanliness. Overall, this was a very disappointing experience, both in terms of facility conditions and customer service.

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