The Brick

Reviews

• DH

  Danica Elenor Hack

  2 days ago
  1.0
  Poor customer service. I definitely won’t be purchasing from The Brick again. We had an issue with our L-shaped recliner couch and requested a technician to come inspect it. After waiting two weeks, we were told that technicians are only available every other Wednesday, and even then, they only come during a specific time frame. We had no choice but to work around their schedule. My husband even had to leave work early just to make sure someone was home for the appointment. I don’t find this customer-friendly at all. Why do customers have to rearrange their work schedules just to accommodate such limited availability? It was frustrating, inconvenient, and not the level of service I expected.
• DS

  Denina Sanga

  Jul 1, 2026
  5.0
  Joe Whitfield assisted me with my bed purchase today, and I truly cannot thank him enough. He went above and beyond to ensure my delivery could be scheduled in time for me to return home after surgery. While I was understandably stressed, Joe acted quickly, made the necessary calls, and was able to make it happen. His customer service was exceptional—professional, compassionate, and genuinely dedicated to helping. It’s rare to come across someone who is so willing to go the extra mile for a customer. If you’re planning to make a purchase at this location, I highly recommend asking for Joe by name. You’ll be in excellent hands. Thank you again, Joe, for making such a stressful situation so much easier.
• LO

  Leah Olimpo

  Jun 29, 2026
  5.0
  We were well accommodated and details about the purchase were well-explained. Max Maidu is the best. He provided us a thorough explanation about the products, the warranty and options.
• BS

  Brenda Scott

  Jun 13, 2026
  4.0
  In store experience was an absolute 5- stellar service! Max Naidu was our Sales Associate and was a joy to deal with. We were unaware however that upon delivery we were left to unbox, assemble, and deal with the packaging disposal for the recliner chair, love seat and couch we purchased. Despite that being a lot of work, we are very happy with the quality of our purchase. If you are out of town make sure to ask about delivery policies.
• EN

  Eline Elorm Nuviadenu

  Jun 11, 2026
  1.0
  The Worst Customer Service Experience I Have Ever Had I genuinely would give 0 stars if i could. I purchased a couch bundled with a 65” Samsung TV. The TV was delivered in a damaged box with a visible crease, but the delivery team never inspected it with me and left almost immediately. I had just moved to Red Deer and live alone, so I couldn’t physically lift the TV out of the box by myself. When I finally arranged for a coworker to help me, we discovered the screen was completely shattered. I immediately tried contacting The Brick. No one answered, and despite leaving a voicemail, nobody called me back. I eventually had to leave work to get someone on the phone. Instead of empathy or assistance, I was told I needed to somehow remove the TV from the box again and provide photos before they would even begin an investigation. Despite repeatedly explaining that I live alone and couldn’t lift it myself, the burden was placed entirely on me to prove the damage. After finding help again and submitting the photos, I was informed that I qualified for a replacement. However, I was then told the original TV had been discontinued and that I would need to pay the difference for another model. Let that sink in: The Brick delivered a broken TV, confirmed I wasn’t responsible, and then expected me to pay more money to replace it. When I questioned this, I was transferred to sales, where the representative immediately started discussing how much extra I would have to pay. When I explained that I shouldn’t be paying anything, he became dismissive and unfriendly. I requested a refund instead. Rather than helping, he said he didn’t know how to transfer my call because he was using an older phone system and suggested I call back myself before the call disconnected. I was later informed that the replacement TV they wanted me to pay extra for was actually a lower-quality model than the one I originally purchased. Only after I suggested checking inventory at other locations was I told there was one comparable TV left in Ponoka. When I asked if it could be delivered to Red Deer, I was told no and pressured to make a quick decision because it was supposedly the last one available. At the same time, I was told they needed to pick up the damaged TV immediately and that if they didn’t, I might lose the replacement option. I had to use my work break to meet the pickup team and then take additional time out of my day to drive 45 minutes to Ponoka. The most frustrating part? When I arrived in Ponoka, the employee there was professional, helpful, inspected the TV with me, loaded it into my vehicle, and informed me that they actually do deliver to Red Deer. After everything I had been told by the Red Deer location, learning that was infuriating. Throughout this entire ordeal, the Red Deer location offered no meaningful resolution, compensation, goodwill gesture, or acknowledgment of the inconvenience they caused. After I left a one-star review, someone called to ask why. I explained everything and was told a manager would contact me. Four days later, I still haven’t heard a single word. What stands out most is the complete lack of accountability and empathy. Even the customer service representative’s overly cheerful use of words like “splendid,” “marvelous,” and “outstanding” felt completely out of touch with the reality of the situation. Buying furniture and electronics should not feel like a second job. This experience left me feeling ignored, inconvenienced, and unsupported from start to finish. I will never shop at The Brick Red Deer again, and I would strongly encourage others to think carefully before doing business with this location.

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