RONA Red Deer (North)

Reviews

• JA

  Jan As

  Oct 7, 2026
  1.0
  ■ 1-Star Review – RONA Northside Red Deer I have been a professional contractor for 15 years, and during that time I have dealt with many suppliers and building stores. I normally do not leave reviews, but my experience with RONA Northside Red Deer has become so frustrating that I feel I need to speak up. The problems with the Contractor Desk and ordering process are unacceptable. I have experienced mistake after mistake with orders—wrong materials, incorrect quantities, orders being changed, and details being mixed up. These problems have happened repeatedly, and I have had to spend my own time coming back and getting things corrected. There is also a serious problem with the yard loading and delivery process. I have personally spoken to Rick, who is involved with loading materials and sending them out with the drivers. I have told him several times that the lumber/wood being sent to job sites needs to be clean, straight, good quality, and properly checked before it leaves the yard. Despite bringing this up personally more than once, I have continued to receive lumber/material that is not acceptable for a professional job. One particular situation really shows the level of service I have experienced. RONA sent boards to one of my job sites that were dirty and in poor condition, including 1x6 boards that were not acceptable for the job. We had to bring the boards back to the store. I personally made a complaint through the contractor office/management at the store. Unfortunately, nothing meaningful came from that complaint. I explained the situation clearly and expected the issue to be taken seriously. Instead, there was a lot of talking but very little action and no real solution. Another example of poor customer service happened when we were unloading a return. A staff member was standing nearby watching us unload the returned materials, but did not come over to offer any help or even ask if we needed assistance. We had to handle the return ourselves. In my opinion, that is unacceptable customer service, especially when contractors are already dealing with problems caused by incorrect or poor-quality materials. There was simply no effort to help. The yard/loading problems are not just inconvenient. When incorrect or poor-quality lumber arrives at a job site, I have to stop working, turn around, return the material, and deal with the problem. That costs me fuel, labour, time, and money, and it can delay my customers’ projects. After 15 years in this industry, I understand that mistakes can happen. But when the same problems happen repeatedly—even after personally bringing them to staff’s attention—that becomes a service and management problem. The biggest disappointment is the lack of accountability and respect for contractors. Contractors are regular customers who bring significant business to a store. We should not have to repeatedly chase the store to correct its own mistakes or explain that lumber needs to be checked before being sent to a job site. I have given this location more than enough chances. I have now significantly reduced my business with RONA Northside Red Deer, and I will be taking more of my business elsewhere. My advice to other contractors is simple: check every order and every piece of lumber/wood carefully before leaving the yard, and consider other suppliers if you want reliable service. RONA management needs to seriously address the Contractor Desk, order accuracy, yard loading, lumber quality control, communication, and how contractor complaints are handled. After 15 years as a contractor, this is one of the most frustrating supplier experiences I have
• JF

  James Fetterly

  Jul 31, 2026
  1.0
  If I could choose no stars I would have! Absolutely pathetic customer service at Red Deer North Store. An older guy in the yard became aggressive with me and wouldn’t open the gate when I wanted to leave the yard after it became clear that they screwed up my online order. The old guy told me his name is John as I left the yard and sarcastically said HAVE A NICE DAY! Nothing genuine about the way he said it. It’s as if Rona has absolutely no control over their staff and they treat customers like we are a hassle to them. This wasn’t the first time I had a bad experience at a Rona, but it will be the last time because I will never step foot in a Rona again. I thought about going directly to Rona Corporate with a formal complaint, but after reading some reviews online I figure what’s the point. There are so many negative reviews it’s just a matter of time before this company doesn’t exist anymore.
• SS

  Spud

  Jul 17, 2026
  5.0
  It's an older store, but they have lots of freindly staff to give you a hand
• CN

  C N

  Jul 9, 2026
  1.0
  Ive been coming to this location for years and spent thousands and thousands of dollars. However, I went to return an item, guy with glasses at customer service desk and longer brown hair was pretty arrogant towards me. I told cashiers I would come back next day to get my refund as I didnt want to deal with him again.. He is the same guy was pretty arrogant towards me last year too. I think after I get my refund tomorrow I will spend and take my business elsewhere that will appreciate me and have better customer service.
• FF

  felix

  Jul 9, 2026
  1.0
  Worst lumber you could ever buy! If your fencing skip that store bought pickets for my fence ,all the planks or almost were tappered meaning width was less on the ends losing up to 1/2 inch, all of them were bowed, huge splits on the ends. Like if the mill did not had a properly aligned and square blade. Even after picking the least worst ones out of the bundles and prying them out etc im left with gaps and inconsistency on my fence since it took extreme pressure 200lbs of pressure to close gaps and switching board to match defect like a puzzle and the boards are under so much pressure that they pried back down. This was my first fence but dont do my mistake, buy proper wood inspect it. Because they wont be afraid to sell you garbage for thousands of dollars.

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