The Brick

Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.

Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.

On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.

An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.

Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.

We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.

Return policies vary by item. Visit the Satisfaction Guarantee page on our website for detailed information.

Yes. If you find the same brand and model at a lower price within 30 days of purchase, we will refund the difference under certain conditions. See our Price Guarantee page for details.

Yes. Orders can be canceled at any Brick location before delivery or pickup. Refunds are made to the original payment method, with specific policies for cash and special orders.

Extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store. Check our Warranties and Protection Plans page for more info.

The store is open Monday to Saturday from 10:00 AM to 6:00 PM and closed on Sundays. On November 11, 2025, it will be open from 10:00 AM to 6:00 PM.

We offer curbside pickup, regular delivery, and no-contact delivery services to most areas, utilizing third-party couriers when necessary.

We accept American Express, Cash, Financing options, MasterCard, and Visa payments.

Nearby attractions include Leisure Lanes Bowling Centre for entertainment, Capitol Cinemas Ponoka for movies, and numerous dining options like Chipman Avenue Saloon and Royal Hotel VLT Lounge & Bar.

Nearby services such as Ponoka Travel can assist with travel plans, while Ponoka License And Registry handles transportation needs, making your visit more convenient.

Yes, nearby stores include Red Apple Stores for discount shopping and Hue 'n Eye Interiors for linens and gifts, offering a diverse shopping experience.