RONA+ Lethbridge Southgate

Reviews

• JI

  Jay I

  Aug 11, 2026
  1.0
  I am a regular customer at RONA and genuinely like shopping here, which makes the deeply humiliating and completely unprofessional incident I experienced at this location all the more shocking.I went to the garden center to purchase 10 bags of mulch and 7 dying plants that were marked down to $1 each. Because the exterior garden center gates were locked, I did exactly what I had done on previous visits: I paid for all of my items at the garden center till (my receipt shows the transaction was finalized at 9:48 a.m.). Because I couldn't exit through the locked gates, I had to walk back through the main store with my items to reach the front doors.At around 9:55 a.m., I walked past the self-checkout area. I looked directly at the RONA employee stationed there, smiled at him, and he smiled right back at me. I then proceeded out the exit doors.When I was already halfway through the parking lot around 10:00 a.m., a man began screaming at the top of his lungs. I had to do a double-take because I couldn't believe what I was hearing—he was screaming at me in public, aggressively accusing me of stealing. He demanded to know exactly which till I went through and forced a hostile receipt check right there in a busy parking lot on a Monday morning. As someone whose body is covered in visible tattoos, it was incredibly obvious to me that I was being targeted and profiled based entirely on my appearance!! When I called him out for yelling at me in front of a crowded parking lot, he actually had the audacity to deny it and claim he "wasn't yelling." After looking over my receipt and realizing I had paid, he offered absolutely no apology. Instead, he kept a completely smug attitude and asked me, "Do you know why I'm checking your receipt?" I looked at him and said, "No, I paid for my purchases." At that point, I snatched my receipt out of his hands and started walking back to my truck. I stopped, turned around, and asked him what his name was. He told me his name was Tim and that he was a manager at RONA.As a loyal customer who frequently brings my business to RONA, it is completely unacceptable to be publicly harassed, yelled at, and falsely accused of theft—especially by a member of store leadership. To make a scene in a busy parking lot, deny your own behavior, be proven entirely wrong, and still offer no apology while maintaining a smug, arrogant attitude is pure incompetence. If your garden center gates are locked, forcing paying customers to walk through the store to exit, your floor staff and managers need to be trained not to treat paying customers like criminals. I am disgusted by how I was treated and will be taking this up with corporate management. RONA needs to seriously review its staff training and leadership protocols immediately
• AW

  Aline Wenisch

  Aug 11, 2026
  5.0
  Great Hardware and everything you are looking for! Always come out with what we need and a bit more.
• ZM

  zahra moaberfard

  Aug 2, 2026
  5.0
  I had a frustrating experience with RONA+ Southgate in Lethbridge regarding an incorrectly mixed paint colour for our deck. The initial customer service experience was disappointing, and we had a lot of trouble trying to correct the issue. However, I want to give special recognition to Dave, the store manager, for the way he handled the situation. Dave was extremely professional, respectful, patient, and understanding. He took the time to listen carefully to everything we experienced, took our concerns seriously, and genuinely cared about finding a fair solution. His attitude and professionalism made a huge difference and completely changed our experience with RONA+. Thank you, Dave, for listening, understanding, and taking the time to make things right. We truly appreciate your excellent customer service and professionalism.
• SB

  Sonya Brobbel

  Jul 29, 2026
  5.0
  We just had a fantastic experience at this store. Jini and Michal were helpful and we had a new front load wash machine in our car within the hour. Well done Lethbridge Rona Southgate! 2nd appliance we have bought here.
• TH

  Taylor Hoeksema

  Jul 5, 2026
  2.0
  2 stars because I feel we got good products at a good price. After spending $ purchasing a stove, fridge, and 2 vanities, I feel any employee treating you as though you are a hindrance just for picking up your items is very inappropriate. Even moreso when said employee is a manager... Michael. Then when we went to leave, there were 8 employees at the front, only 2 of which were doing anything. Admittedly, at least a couple of the additional staff standing around were trainees, apologizing to the customers they were not able to help (self checkouts were not working) as they hadn't been trained for that yet. But when managers appear to help, they didn't show any of the other staff, they just rolled their eyes and huffed about how they are the only ones working. If you want your trainees to work, teach them. If you want your customers to come back, treat them well, dont treat them as an inconvenience.

Frequently Asked Questions About RONA+ Lethbridge Southgate