Brand Certified
The Brick
4.4(1,387 reviews)
Certified by The Brick • Aug 30, 2026
Business Details
11345 104 Ave, Grande Prairie, AB
T8V0N7, Canada
Certified by The Brick • Aug 30, 2026
(780) 538-2525
Certified by The Brick • Aug 30, 2026
http://www.thebrick.com
Certified by The Brick • Aug 30, 2026
About
Certified by The Brick • Aug 30, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Aug 30, 2026
Hours
Certified by The Brick • Aug 30, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.4
1,387 reviews
5 stars
1,085
4 stars
107
3 stars
39
2 stars
30
1 star
126
- CHCourtney Hollingworth5 days ago1.0The only part of my experience with the Brick that I have actually enjoyed was the picking out of the furniture. I was given an eta of August 21 for all of the furniture to be ready and delivered. I called a few days before to make sure and they told me half of it was delayed so to not pay for two deliveries I would have to wait until the end of August. I asked if I could get what was in and not pay second delivery and they said they would talk to the manager and call back. They did not for 2 days so I went to the store and talked to my salesman and he said again he would talk to the manager and I would hear back within 3 days. 5 days went by with no word so again I went back to the store and spoke with the manager. He agreed to wave the second delivery fee. I gave a time for when I was off work and he said they would accommodate that. First delivery day comes and I get a call from the delivery guy in the middle of the day saying he would be at my house in 20 minutes. I rushed home missing work and declined them helping me put it together because I had to get back to work. Now have to make arrangements to have someone else at my house during the day so they can be there for that delivery day. The delivery guys were very kind and quick moving the furniture into the house so aside from terrible timing they did their job well. The lack of communication and following up from the staff at the store has been aggravating. The Brick has lost me as a customer and I will never go back.
- CGCaralyn GagnonAug 25, 20265.0Akshay was great to deal with. We just purchased a couch there and he took the time to explain everything without being pushy. He was very helpful and knew his stuff. Highly recommend.
- KJKevin JonesAug 19, 20265.0Very kind and patient and never pushed me to buy the first guy conned me into buying a bed.I couldn't even spend one night on it was so uncomfortable this guy Derrick was very patient with me and showed me all kinds of beds and knew about his work
- CCChrisAug 17, 20265.0Had a good experience here dealing with Manny. Easy going no pressure lady. Thats what I prefer. Delivery truck looks like its undergoing repairs. They are still working towards making sure I can get my purchase within a reasonable amount of time.
- ISIuliia ShakirovaAug 15, 20261.0The worst experience ever! Complete nightmare. This is the second time I am buying from The Brick and definitely the last one. Both times an absolute disaster with the delivery. They lie, they give empty promises making you wait and wait, and wait a bit more. Here’s the story: The delivery was scheduled for Thursday, August 13, because they needed somebody to be at home all day, and this was the only day my family could commit. At the end of the day, around 6 PM, they called saying that they cannot deliver it today because something had happened with the truck or truck driver (could not understand, as the story was really blurred). It had to be rescheduled for Tuesday next week. Could not commit to that. After going back and forth and trying to cancel my purchase altogether, they made a promise (“Whatever you want, Mme!”) to deliver this Saturday (today) at 10 AM, as I could not commit the whole day either. 10:30 I called and they told me the delivery is scheduled between 11:45 and 2:45 today. I said no, and wanted to cancel the purchase again. This time I was told it was impossible, as my piece is already in the truck, which is against their policy apparently, as it states “you can cancel any time before the item is delivered or picked up.” And they lied again that something had happened to the truck yesterday (Friday). I allowed another 2 hours, as we made family plans after 12. They agreed… few minutes later, I got a call from the truck driver, saying that they could drop off before 12, but they would not assemble, as they had other priorities. When I disagreed, the driver got very rude and said I could cancel my order. Which I tried!!! Now, I am ignored by the customer service, reached out to the sales person who promised to help, but now ignores me, as well. Do I even want that piece now? No!!! They joy of the purchase has been killed. It would be interesting to see if they deliver it at all… Update: It was delivered after another round of battle wit the customer service, but the delivery people’s attitude was just wow 🤯 considering that the person who was rude to me on the phone was not allowed into my house by their manager. And there was a mark that I hope will come off. They did not assemble it properly either. Ruined buyer’s experience 100%. Save yourself some nerve and do not deal with those people.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
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Certified August 30, 2026Yext Knowledge Graph
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