Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
I had an absolutely fantastic experience at The Brick at Beacon Hill, all thanks to Simona! From the moment I walked in, she went above and beyond to help me with the massage chair. She was incredibly knowledgeable, patient, and professional throughout the entire process. She answered all of my questions and made sure I felt completely comfortable with my purchase without any high-pressure sales tactics. If you visit, definitely ask for Simona—she provides top-tier customer service!
CE
Carina Engelstaetter
Aug 21, 2026
5.0
I recently purchased appliances from Mandy Kaur and had a great experience! Mandy was friendly, helpful, and made the whole process easy. The appliances are exactly what I was looking for, and I’m very happy with my purchase. I would definitely recommend her and the Brick to anyone looking for quality appliances and great service!
MB
Marie Line Bargoin
Aug 14, 2026
1.0
Worst customer service experience we’ve ever had.
They made us drive 40 minutes to pick up a TV, only for us to arrive and find out there was an issue with the invoice. We ended up driving all the way back with nothing.
When we returned to the store to find a solution, the best they could offer was a floor-model TV that had already been on display and used constantly for months. Given that it was clearly used, we simply asked if they could include the extended warranty. They refused, saying they had already “done their maximum.” Seriously?
No compensation for the wasted trip, no extended warranty, no commercial gesture whatsoever. NOTHING.
After wasting our time and offering us a used display TV as their “solution,” they somehow acted as though they were doing us a favor.
Save yourself the frustration and GO SOMEWHERE ELSE.
JC
Joan C
Aug 13, 2026
5.0
Exceptional service from Harpreet!
We had a fantastic experience at The Brick, all thanks to Harpreet. Right when we stepped into the store, he greeted us with a warm and friendly welcome.
He took the time to show us several mattress options that fit what we were looking for. What we appreciated most was how comfortable he made us feel—he gave us all the time and space we needed to test out different mattresses with zero pressure.
It was an overall very positive experience, and we’ll definitely be asking for him directly the next time we need to furnish our home. Highly recommended!
MS
Michelle Smith
Aug 10, 2026
4.0
Although there were multiple issues with my appliance, the sales rep and customer care rep were very helpful; patient and professional. Delivery today, not so much. Despite good packaging, as the consumer, not pleasant to watch the newly delivered range tossed around on the truck and then once lowered to the ground; the delivery rep offended the wrong brand/appliance was coming off the truck pointed out to him and then the need to check the third appliance delivered to make sure it was compliant. The dolly cart was banged into my front door and kitchen table. It seemed this particular delivery rep was in a rush. Not impressed with delivery in comparing the delivery of the previous two ranges! Thank you and much appreciated.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled by visiting any Brick location before delivery or pickup. Refunds are made to the original payment method; deposits on Special Orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during online or in-store purchase, or up to 30 days after receiving your product by visiting a Brick store.
What delivery services does The Brick provide?
We offer premium delivery in most areas, use third-party couriers where needed, and do not deliver to the United States at this time.
What are The Brick's pickup hours?
Pickup hours are Monday to Friday 10:00 AM–9:00 PM, Saturday 10:00 AM–7:00 PM, and Sunday 11:00 AM–6:00 PM. Holiday hours may vary.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What nearby stores can I visit when I shop at The Brick in Calgary?
Nearby you can find La Vie en Rose for women's clothing, Canadian Tire for home goods and automotive needs, and Dollarama for discount shopping. This makes it convenient for customers to combine errands when visiting The Brick.
Are there dining options near The Brick store?
Yes, nearby dining options include South St. Burger for casual meals, Paris Baguette bakery and cafe, and The Chopped Leaf for healthy salads and sandwiches.
What entertainment or recreational activities are near The Brick Calgary?
You can enjoy indoor golf at K Indoor Golf located nearby, offering a fun activity before or after your visit to The Brick.
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