The Brick

Reviews

• KB

  Karen Beckett

  2 days ago
  1.0
  I bought four Astro Dining Chairs. This is one of my chairs after falling apart at a dinner I was hosting. Two other chairs were loose and on the verge of falling apart. I had already returned one chair a few months prior as it had also fallen apart. So four out of four of my chairs are defective. The store would not refund me because my warranty had expired four days prior. Instead they offered a $75 in-store credit for $500 I spent on the chairs. So if you want to pay for new chairs yearly, because they don’t stand behind their products, then buy your chairs at The Brick they will be happy to take your money from you! If you would like to buy from a store that stands behind their products and customer satisfaction don’t buy anything from this store they don’t care!
• TP

  Tetiana Podhurska

  Aug 21, 2026
  5.0
  Update!!! August 21, morning We ordered the sofas on July 19th. We chose them, and the salesperson assured us they would be in our home within a month. We waited a month and two days, expecting to celebrate my birthday in our new sofas. But after such a long wait, we were asked to wait another three weeks. I am disappointed with the store. If we had been warned about the two-month wait, I would have acted differently. They offered a $100 discount on shipping and a replacement sofa from their stock, the colors of which did not match our interior at all. They did not apologize, but wished me well. We are upset and disappointed... As a result, we will now have to rent something else for our birthday and buy furniture from another store. I understand that you have a lot of orders, but do not mislead your customers and do not promise what you cannot deliver. UPDATE: Excellent ♥️♥️♥️August 21, evening Very fast 😍😍😍 I’m very happy to update my review after speaking with the management team at The Brick Shawnessy. I would especially like to thank Sikander, our sales consultant, and Anvo (I’m sorry if I’ve spelled the name incorrectly), Sales Manager, for listening to our concerns, taking the situation seriously, and going above and beyond to make things right. What started as a very frustrating and disappointing experience ended on a completely different note. We decided to keep our original Leo sofa set and are willing to wait for the delivery. Thanks to people like Sikander and Anvo, who genuinely care about their customers and make them feel valued, we decided to remain customers of The Brick. They completely changed our experience and left us with a very positive impression. We truly appreciate the care, attention, and effort they put into making things right. Thank you, Sikander and Anvo! 🫶🫶🫶
• AB

  Andrew Bechtel

  Aug 18, 2026
  1.0
  This review is for The Brick in general, however since this is the store I was dealing with they are the ones getting the poor review. I made a online purchase for a dishwasher which at the time was showing as in stock. The funds were taken from my account and a delivery date was scheduled. As per the confirmation email, I was expecting a phone call to confirm delivery details a few days before the delivery date. When I never received a call, I decided to call them. Much to my surprise and frustration I was informed by the store that despite funds being taken from my account and a delivery date set, the item was in fact not in stock and The Brick had dropped the SKU completely. When I requested a refund, I was initially told it would take 3-5 business days to process, which is standard practice for most places and not an issue. However I was again surprised when I received an email from the store indicating they could not process the refund electronically and would be mailing a cheque, which would take who knows how long to arrive. When I called the store to figure out why they wouldn't just process the refund the same way as any other store or even if I came in person, I was told it was an internal policy as the expiry date on my card had been updated. Nothing else on the card had changed. So not only did The Brick charge me for an item they were never planning on delivering, now I have to wait for them to refund me almost a thousand dollars. I will never be wasting my money at The Brick again. Especially when it's seems that they would have been quite happy to not contact me over the item SKU being dropped and just kept my money.
• JK

  Jackie Kondrat

  Aug 18, 2026
  5.0
  I recently purchased a reclining swivel rocker and a reclining loveseat from The Brick, and I had a great experience from start to finish. The salesperson, Sikander, was very easy to deal with, helpful, and made the purchasing process simple. I was also very happy with the deal I received. The loveseat and recliner were delivered on two different days, and both delivery teams were excellent. They were professional, courteous, and did a great job. I was especially impressed that the delivery tracking link provided accurate information about when my furniture would arrive. Overall, I’m very happy with my experience at The Brick and would definitely recommend them. Thank you to Sikander and both delivery teams for making the whole process so easy!
• VS

  Verônica Streck

  Aug 11, 2026
  1.0
  DO NOT BUY FROM THESE SCAMMERS. I bougth a couch with Sikander on June 5th 2026 and I was told in front of the manager after paying that one piece was not available and would be delivered mid July - which was alreadt annoying but I said would be ok. Mid July came and I had to call them for an update, to then be told that it was ALWAYS showing in their system Mid August, which then just tells me they are SCAMMERS. I asked to return the couch then they told me it's not possible even though it was their mistake. They told me they will give me a partial refund which I haven't seen so far. They assured me and my husband at least 3/4 times it would be mid August. Today August 11th I call again as it is almost mid August and the person tells me it is showing end of the month if it's not even more delay. ARE YOU SERIOUS??? I have my mom and aunts visiting from outside of the country next week and my mom who gave me the couch won't even be able to see it. THIS IS INSANE and they DO NOT CARE ABOUT THE CUSTOMER. So, my advice is run away from them and their scam. If I could give 0 stars I would. It is the worst service I ever had. And they also told me it would be the end piece missing which would have been ok as I would have a functional sofa, so they also LIED about it as you can see in the photo.

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