RH Calgary | The Gallery at Southcentre Mall

Reviews

• SM

  Shawna M

  1 day ago
  5.0
  This was my first time purchasing here (dining room table and chairs), and they were amazing. Bryce and Surena were absolutely fabulous to work with. Both are extremely knowledgeable and made the order too easy. I can't wait to work with them on furnishing our new build!
• TE

  Teresa Edwards

  Aug 14, 2026
  5.0
  We had an exceptional experience at RH, and a huge part of that was thanks to Ash Virk, Assistant Gallery Leader. The furniture and overall quality at RH are outstanding, but Ash truly made our experience memorable. She was incredibly knowledgeable, patient, and attentive, guiding us through all of our choices and helping us put everything together with confidence. She took the time to understand our style and what we were looking for, offering thoughtful recommendations without ever making us feel rushed or pressured. Ash made the entire experience enjoyable and effortless from start to finish. Exceptional products paired with truly exceptional service. We couldn’t be happier with our experience and highly recommend asking for Ash when visiting RH Calgary! Doug and Teresa Edwards
• JY

  Jennifer Yates

  Jul 28, 2026
  1.0
  I was extremely disappointed with my experience at RH Calgary. Historically, I received excellent service from a designer who has since left the company. Following her departure, I experienced multiple instances where quoted prices increased by as much as 50% overnight, and RH would not honor the original pricing. Most recently, I noticed that the 10 custom dining chairs I purchased less than two years ago are now priced nearly 50% lower than what I paid, and this is their regular price, not a sale price. When I raised my concerns, I was simply told that prices fluctuate. While I understand that pricing can change over time, the combination of inconsistent pricing practices and the unwillingness to stand behind quoted prices has left me with little confidence in the brand.
• SS

  SYS

  Apr 4, 2026
  4.0
  I worked with April. She was patient, professional, knowledgable and always willing to offer perspectives and assistance when needed. I'd love to report that my experience was a smooth and without any issues but I can't. There were a few hiccups but April (and others) looked after everything. Overall it was a good experience and I'd say it was because of the people I worked with. I furnished most of my house with RH (I still have a couple rooms to finish and I will do that with RH). RH offers good quality, warranty, a reasonable return/exchange policy. I am a demanding customer and spent a lot of time looking at samples. April patiently provided me with various fabric, wood and rug samples. RH is expensive and you don't always know what your buying as their gallery carries limited items. The majority of the time, you are making a decision from the sample, a picture from the RH catalogue or from the RH website. I did change my mind on a few items but in my defence, RH allowed me to based on their policies. Once you understand their processes and policies, it makes things easier. Based on my experience, trust that your RH rep and their supervisor will look after you. If you cancel an order, follow up on refunds to make sure that they have been issued. The scheduling department was very accommodating and offered many delivery windows. The delivery people were very careful and made sure that the items are assembled with attention and care. The items ARE inspected when they arrive at the warehouse in Calgary before they are delivered to the customer. If any damage is detected, RH will contact you to identify the damage and provide you with a timeframe as to when to expect the replacement item. RH's CRM is a bit confusing and causes confusion for everyone, including the gallery staff and phone support reps and me. So if something doesn't look right, ask your rep or call their support number. If the rep can't help, their supervisor will follow up with you. Overall, RH offers a great service, nice product and I am happy that I was able to shop at RH.
• TM

  Tyler Mitton

  Nov 30, 2015
  2.0
  Love their stuff, but had issues with my chairs... had to return several of them (colors didn't match) and getting replacements took a very long time and the price changed... which I was charged for... which just seems so ridiculous.