The Brick

Reviews

• BH

  Brian Hartling

  2 days ago
  5.0
  Could not ask for a better sales associate, her name is Ashley Sarette, She was very helpful and patient with my mother in law as she lioked and purchased a new loveseat.
• NG

  Nancy Gording

  4 days ago
  5.0
  I Dealt with Ashley today! What a great representative she is for the Brick! Knowledgeable, personable and very thorough. She will be my salesperson next time I shop at the Brick in Brooks! N
• KK

  Kaylin

  Aug 18, 2026
  5.0
  I had such a wonderful experience at The Brick. I went in feeling very stressed about buying a new washing machine, but the staff immediately put me at ease. They were incredibly patient, knowledgeable, and took the time to walk me through the different options, explaining the features of each machine and helping me choose the one that was the best fit for my needs. They also clearly explained the delivery process, including that they would remove my old washing machine, which was a huge help. They let me know they don’t do the hook-up/install, but they were upfront about it, and that was completely fine with me since it’s a simple process. The entire experience was quick, easy, and completely stress-free thanks to their exceptional customer service. I truly appreciated how kind and helpful everyone was. I wouldn’t hesitate to shop at The Brick again and would highly recommend them to anyone looking for honest advice and excellent service. Thank you for making what started as a stressful day such a positive experience!
• IO

  IfeOluwa Oyatokun

  Aug 18, 2026
  1.0
  Face value, the item bought seem good (I haven’t used it yet). Aftersale service is quite chaotic. A pre-arranged and fully paid-for haul-away/pickup service was treated like an inconvenient favor. Upon arrival, their team said and I quote, “pickup is not part of what sales team put in the contract”, which negated what was earlier discussed, what the man himself had earlier confirmed, and what was clearly spelled out in the receipt. When reminded of earlier discussions, he immediately said, they would drop (the pickup) item outside the house after installation, and come back to pickup after all their daily deliveries was done. Only to come up with an excuse later in the day, not to render the paid service they were already reluctant to offer (unsurprisingly). We were left abandoned items defacing the front lawn and an incomplete installation of replaced items. Every step of the after sales, had to be asked, prodded or re-negotiated, with an upsell at different stages. The upsell wasn’t the problem, if all was well outlined prior, due diligence done, and paid services delivered without need for haggling and consistent reinforcement. No favours were asked, all that was requested was for smooth service delivery. I think the company needs better communication and a better team to resolve problems and complaints. I personally experienced unnecessary emotional outbursts from a member of the management team on simple matters. Note to new customers, get into all relevant details, don’t be shy to ask questions, and keep a copy of agreed upon contracts to avoid unnecessary issues. Even at this, cross your fingers and hope you meet everyone in a ‘great mood’.
• DO

  Damilola Oyatokun

  Aug 18, 2026
  1.0
  I would easily give these place a zero star if it were possible. Completely horrible aftersales service. A fridge was ordered and delivery fee paid. They came to drop the fridge and decided to take it back rather than take the door off and reinstall just because they wanted more money to remove and replace the fridge door. The day finally came for the delivery and they only mentioned after bringing it in that they can't fix the water hose to the fridge. Why would you collect so much money TWICE to deliver an item only to drop it in the middle of the house, asking us to hire a plumber to fix it. Plus they tried to avoid taking away the old fridge even though this was included in the price of the delivery. All round very ridiculous after-sales. If you happen to have no choice, make sure they spell out every detail of their aftersales before paying a single cent

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