Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
We recently purchased an LG dishwasher from The Brick in Athabasca, and I wanted to recognize Bill for the outstanding customer service he provided.
I had originally contacted The Brick about a specific dishwasher model, but it wasn't expected to be in stock until later in June. June is a very busy month for our family, with several guests visiting from BC, and our old dishwasher had recently stopped working. I needed a replacement delivered and installed quickly before our guests arrived on June 10.
Bill took the time to understand my situation and suggested a different model in a similar price range that actually offered better quality and more features than the one I had originally planned to purchase. His product knowledge was excellent, and he clearly knew the inventory well.
When I explained our tight timeline, Bill made sure the dishwasher was scheduled for delivery and installation the day before our guests arrived. He truly has a "can do" attitude and went above and beyond to make things happen.
On the day of delivery, the installation team was running behind schedule. Rather than leaving us wondering, Bill personally called twice to provide ETA updates and keep us informed.
The delivery and installation went smoothly, and we are very happy with our new dishwasher. Excellent customer service is becoming harder to find these days, and Bill's professionalism, communication, and commitment to customer satisfaction deserve recognition.
Thank you, Bill, for making the entire process stress free.
MB
Megan B
May 29, 2026
5.0
12/10 service from The Brick.
I went in to purchase a new dishwasher, and within the week it was delivered, professionally installed, and my old one was hauled away.
Every person I dealt with, from the instore staff to the delivery and installation team, went above and beyond to make the entire process smooth and stressfree. Excellent customer service from start to finish. Highly recommend!
KR
karen roblin
May 3, 2026
4.0
Best service ever. Very helpful and happy to help. Thank you.
RG
Roxanne Gray
Apr 23, 2026
5.0
Went to the Athabasca Brick store today knowing fully well that I didn’t like the brick from previous experiences and definitely don’t like salesman since they always tell you what you want to hear. Well I stand corrected. The Brick i found out is franchised and nothing like the other stores. Well the sales lady (Leianne) I can’t say enough about her. Friendly and honest and I have now finally found a salesman I can say I like and trust. Any body out there need furniture or appliances check out the Brick and get ahold of Leianne you will not be disappointed and you will miss out on the best deal for yourselves.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Our return policy varies by item. Please visit the Satisfaction Guarantee page on our website for complete details.
Can I cancel my order and get a refund at The Brick?
Yes, cancellations are accepted at any Brick location prior to product delivery or pickup. Refunds are made to the original payment method; cash payments are refunded via debit card or cheque. Deposits on special orders are non-refundable.
How can I add an extended warranty to my product purchase?
You can add an extended warranty during the purchase process online or in store. For online orders, visit a Brick store within 30 days of receiving your product to add warranty coverage.
What delivery and pickup services does The Brick offer?
We provide curbside pickup, home delivery including no-contact delivery, and use third-party couriers as needed. Delivery is generally available within most service areas.
What are the store hours for The Brick in Athabasca?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM. Holiday hours vary, for example, on November 11, 2025, it’s open from 11:00 AM to 5:00 PM.
What payment methods does The Brick accept?
We accept American Express, cash, financing options, Mastercard, and Visa for purchases.
What brands of products does The Brick carry?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, electronics, and mattresses.
Are there any nearby restaurants near The Brick in Athabasca for dining options?
Yes, nearby restaurants include Mikes Pizza and Sal's Famous Pizza. Visitors can enjoy a meal before or after shopping at The Brick.
Which gas stations are located near The Brick in Athabasca?
Nearby gas stations include Esso Canada, Shell, Petro-Canada, and Petro-Pass Truck Stop, handy for customers needing fuel before or after visiting the store.
Is there public or taxi transport near The Brick for convenient access?
Athabasca Go Cab taxi service is nearby, providing convenient transportation options for customers to reach The Brick.
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