Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Here at beginning of my delivery time and great service!!
RP
Roger Pinheiro
Aug 17, 2026
1.0
One side of my sliding couch came broken (I know that this can happen and I’m ok with it) but the problem is that the customer service was terrible. I have to call week after week to know when they would replace it and always got promises that they would solve as soon as possible. First promise was 3 weeks and at the end I have to wait more than 2 months to get a replacement. I know that things can happen, but I would appreciate if they could have a better customer service, doing things faster and actually working to solve the problem.
IR
ila renner
Aug 15, 2026
5.0
Kudos to the Amazing Installers JASON AND TRAVIS from The Brick!
After what was truly a messed-up first delivery experience, these two installers Jason and Travis completely turned things around and saved the day!
Their professionalism, fabulous manner, attention to detail, and incredible work ethic were truly impressive. They were courteous, efficient, and took the time to make sure everything was done properly.
A huge thank you to both of you! You represented The Brick exceptionally well, and your outstanding service was very much appreciated. ⭐⭐⭐⭐⭐
You deserve all the kudos for a job exceptionally well done!
CB
Cynthia Berry
Aug 6, 2026
5.0
Purchase was easy, and delivery even easier. Very quick and professional. Will definitely buy from The Brick Airdrie again.
DR
Damini Randhawa
Jul 27, 2026
5.0
What an incredible purchase with the team! Thanks to Rob for his amazing work, kindness, and guidance while making our purchase. The team was quite helpful that reflects passionate customer service and genuine care. The store had amazing prices at the time with promising quality. Thank you for this wonderful opportunity to shop with The Brick for the first time!
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
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