Brand Certified
The Brick
4.5(1461 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
2835 Douglas St, Victoria, BC
V8T 4M6, Canada
Certified by The Brick • Mar 01, 2026
(250) 360-2300
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.5
1,461 reviews
5 stars
1,151
4 stars
132
3 stars
58
2 stars
29
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their positive in-store experiences.
Delivery Experience
The delivery service received high marks for being timely, professional, and efficient, with many customers appreciating the communication and care taken during delivery.
Product Quality
Customers expressed satisfaction with the quality of products purchased, noting good value for the price.
Sales Process
While many found the sales process smooth and enjoyable, some noted instances of pushy sales tactics.
- MHMelissa Hockey3 days ago4.0They were very fast and efficient, and explained how the bed worked. We were disappointed that we had to disassemble the current bed rail and remove, when we had ordered a new bed frame and it was known that we had bedrails. Overall, quick and efficient. Left a few ties and small plastic behind but, overall, good!
- TMTanya Millington3 days ago5.0I had a great experience with my recent mattress purchase. Sahar was excellent to work with, and made the process easy. I used the mattress guarantee as the first one I chose gave me back pain, so Sahar and the team there helped me find a different mattress that will be better suited, and using the guarantee was easy. The delivery drivers were great too! They made the swap quick and easy, came within the delivery window, and were really nice!
- AWAnne WheelerFeb 24, 20265.0Good selection. It took a while to get here, but it was worth the wait!! Great delivery too. Good communication and efficient. Would highly recommend the Brick! Now to get everything all set up 😁
- BBBeth BrownFeb 20, 20265.0Very good service and great communication.they helped us tremendously at the store ,then when delivery the couch. The service throughout our whole time was excellent
- MWMandy WilsonFeb 8, 20265.0I was really impressed with the service I received here while purchasing a bed. While I found beds that were otherwise equal at other stores, it was the customer service that I received from Ed that swayed my decision to purchase my bed there. Ed was lovely to chat with and did not pressure me to buy something I didn't want. He made suggestions that were helpful, and respected my decisions. He explained the process thoroughly and we had a good laugh at the same time. I look forward to receiving my bed soon!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please visit the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price match guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Orders can be canceled anytime before delivery or pick up by visiting any Brick location. Refunds are issued to the original payment method; deposits on special orders are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment options.
What are the operating hours for The Brick in Victoria?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby places can customers visit around The Brick Victoria location?
Customers can visit places like Shark Club Sports Bar & Grill for dining, BoulderHouse Climbing for fitness, and Sandman Hotel Group for accommodation near The Brick Victoria store.
Are there nearby gyms customers can go to before or after shopping at The Brick?
Yes, nearby gyms include BoulderHouse Climbing, Odyssey 24HR Gym, and Storm Fit Nation Personal Training, perfect for a workout during your visit.
How can nearby automotive services like Glen Oak Ford and Pacific Mazda assist customers of The Brick?
Customers visiting The Brick can conveniently access nearby automotive dealers like Glen Oak Ford and Pacific Mazda for their vehicle needs during their shopping trip.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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