About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,325 reviews
5 stars
1,033
4 stars
121
3 stars
56
2 stars
29
1 star
86
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the staff for being polite, knowledgeable, and helpful throughout the purchasing process.
Delivery Experience
The delivery service received high marks for being timely, professional, and accommodating, with many customers noting the friendliness of the delivery team.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, often highlighting good prices and value for money.
Communication
Many reviews mentioned excellent communication regarding delivery times and tracking, contributing to a smooth overall experience.
Sales Pressure
Some customers reported negative experiences with sales pressure, particularly from commission-based staff, which detracted from their shopping experience.
- BLBrooklyn Lantin1 day ago5.0Amazing service here! we came looking for a ton of things, a couch, ottoman, shelving/storage system, mirrors, side tables, everything! we found just about everything with the help from our sales associate Sidi! He was very very helpful and showed us around the entire store making sure we got exactly what we wanted. Not to mention the amazing black friday deals we got a week before black friday sales start! 10/10 recommend to anyone having a hard time finding furniture and household decorations. The brick is the place to go if you’re looking for great deals and good quality items.
- RMRich MartinNov 13, 20255.0Usually buying any furniture is stressful. But I was treated like I would if I was going to visit family. Sahar greeted me at the door made me feel literally at home. She listened to me instead of dictating what she wanted to sell me. She is really awesome I got everything I wanted and getting it delivered when I'm available. Look forward to future business with the Brick and their wonderful sales people.
- PLPaul LahayNov 12, 20255.0This is an excellent team, as a regular customer they are always willing to help, and if the product I am looking for is not available they have alternatives ready to offer.
- PRPeter RobertsNov 8, 20255.0Salesman Edward was very helpful at the Victoria, BC location. We had already previewed online what we wanted and so with Edward's assistance everything was streamlined once we went to the store. We got a mattress and bed frame. Edward sold us a heavily discounted mattress cover and informed us of all the warranty and return policies as per the products and the Brick's return policy and he offered us extended warranties. 2 weeks later our shipment arrived. We received a text message the night before of what time frame to expect the delivery the following day and then again couplevof text messages 20 minutes before delivery giving us time to expect it. The 3 delivery guts were very strong, competent and friendly. Thank you for an Excellent experience and we are looking forward to sleeping on our New bed 😀
- SMSteven Michaelis-MartinOct 29, 20255.0Great experience dealing with Sahar and the team at the Brick when shopping for a new washer and dryer pair. We settled on the Samsung 5.2 cu. ft. front-loading washer and 7.5 cu. ft. dryer. Sahar supported our extensive research and analysis regarding features, fit, and price. Delivery and installation, led by Ben, was excellent. They were very careful removing the old machines and installing the new ones, and verified the setup before reviewing with me and then packing up and leaving. Great service!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please visit the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price match guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Orders can be canceled anytime before delivery or pick up by visiting any Brick location. Refunds are issued to the original payment method; deposits on special orders are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment options.
What are the operating hours for The Brick in Victoria?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby places can customers visit around The Brick Victoria location?
Customers can visit places like Shark Club Sports Bar & Grill for dining, BoulderHouse Climbing for fitness, and Sandman Hotel Group for accommodation near The Brick Victoria store.
Are there nearby gyms customers can go to before or after shopping at The Brick?
Yes, nearby gyms include BoulderHouse Climbing, Odyssey 24HR Gym, and Storm Fit Nation Personal Training, perfect for a workout during your visit.
How can nearby automotive services like Glen Oak Ford and Pacific Mazda assist customers of The Brick?
Customers visiting The Brick can conveniently access nearby automotive dealers like Glen Oak Ford and Pacific Mazda for their vehicle needs during their shopping trip.