About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,373 reviews
5 stars
1,074
4 stars
125
3 stars
58
2 stars
29
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Don, Grahame, and Ed for their exceptional service.
Delivery Experience
The delivery service received high marks for being timely, efficient, and courteous, with many customers noting the professionalism of the delivery teams.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, often highlighting good deals and value for money.
Sales Pressure
Some reviews indicated that there were instances of pushy sales tactics, which detracted from the shopping experience for certain customers.
Communication
Customers appreciated the clear communication regarding delivery times and tracking, which contributed to a positive overall experience.
- MWMadison Wiebe2 days ago5.0Ed did a wonderful job helping us in-store, and our delivery team was fantastic! Expert driving and efficient installation of our sectional in a tight space, all with a smile. Would recommend!
- NSNic StankovJan 4, 20265.0We are very pleased with the sales and front end customer service. We bought three couches and couldn’t be happier :) Delivery gentleman were great as well! Nic
- KZKaitie ZDec 29, 20255.0The customer service at this location is top tier! We purchased a couch we absolutely adore, thank you to Valentina for helping us choose. We had a small issue with one of our other products, and Don was wonderful to work with and offered a quick solution for us. They truly care about their customer’s experience and I really appreciate their kindness. Thank you so much, highly recommend! Update: we got our new piece delivered and the delivery guys were fast and super friendly!! Thank you again we really appreciate everything. Customer service 100 stars
- RGRyland GiebelhausDec 20, 20251.0Ordered a bed and frame. On arrival frame has 0 instructions as they are missing. Delivered on a Saturday. Unhelpful sales associate on the phone provides no apology and claims its just the way it is and its the manufacturer's fault. Tells us to sleep on the couch or floor until instructions arrive. Then instructs me to assemble frame without instructions, likely voiding warranty. They have 0 customer service, cannot even offer an apology. Will not be spending another cent here.
- CMCharleen MacMillanDec 17, 20255.0Just want to give a huge shout-out to Don at the Victoria location! I had placed one item through the Langford location and the remainder through Victoria. When I reached out to Langford for help, I was told to call Victoria instead. Thankfully, Don answered my call. He took the time to truly listen to my concern—even though I’ll admit I kind of messed up my order 😅. Don went above and beyond and called me back with everything I was hoping to hear. He truly saved Christmas by helping make my daughter’s new big-girl bed happen! Next upgrade will be mom and dad’s bed, and I will definitely be purchasing from the Victoria location—even though we live in Colwood. Thank you so much, Don! 🙏💗
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please visit the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price match guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Orders can be canceled anytime before delivery or pick up by visiting any Brick location. Refunds are issued to the original payment method; deposits on special orders are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment options.
What are the operating hours for The Brick in Victoria?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby places can customers visit around The Brick Victoria location?
Customers can visit places like Shark Club Sports Bar & Grill for dining, BoulderHouse Climbing for fitness, and Sandman Hotel Group for accommodation near The Brick Victoria store.
Are there nearby gyms customers can go to before or after shopping at The Brick?
Yes, nearby gyms include BoulderHouse Climbing, Odyssey 24HR Gym, and Storm Fit Nation Personal Training, perfect for a workout during your visit.
How can nearby automotive services like Glen Oak Ford and Pacific Mazda assist customers of The Brick?
Customers visiting The Brick can conveniently access nearby automotive dealers like Glen Oak Ford and Pacific Mazda for their vehicle needs during their shopping trip.