Business Details
About
Home Improvement StoreFlooring StoreAppliance StoreKitchen Supply StoreBathroom Supply StoreOutdoor Furniture StoreBuilding Materials SupplierElectrical Supply Store
RONA+ Victoria (Tillicum) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Victoria (Tillicum) & start improving your home today!
Details
- DeliveryAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
1,045 reviews
5 stars
345
4 stars
285
3 stars
162
2 stars
77
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing understaffing, unhelpful staff, and long wait times for assistance.
Product Availability
Frequent complaints about items being out of stock or not matching online inventory, leading to frustration among customers.
Staff Knowledge
While some staff were praised for their helpfulness and knowledge, many reviews highlighted a lack of product knowledge and training among employees.
Store Cleanliness
Concerns were raised about the cleanliness of the store, particularly in the bathrooms and with plant care.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific staff members who provided excellent service.
- MBMadison Brooks1 day ago1.0Lots of staff, despite this getting timely service and people who knew how to do their job (I.e. measure or write down the request, saying a total at checkout) was absent. I had a staff member measure blinds from the wrong side, make the mark near the TOP of the blinds where it connects to the rail as a cut point and then look at me with zero understanding when I asked why he was marking it next to the hang point given that would not be the cut point. Luis was the highlight of an otherwise terrible experience. He cut the blinds efficiently and was lovely. 5/5 stars for him and his customer service. Our cashier couldn't even be bothered to tell me the total of the purchase and it took approximately 4 staff to get someone to write down the measurements I wanted blinds cut down to. I rather would drive to Langford RONA then go back to this location. A very frustrating experience.
- RMRed Morning1 day ago1.0Terrible selection, high prices Poor customer service on weekends The staff are not knowledgeable
- BBBluesky1 day ago1.0The prices are 10-15% higher that the rest of town The customer service is brutally bad, the weekend floor staff are just lazy, too busy meandering around in groups talking . only one out 5 is actually trying. Sad When you try to get customer service, they just laugh at you like you’re not there
- JTJames TassyNov 17, 20255.0Great Selection
- AYA YipSep 25, 20251.0Absolutely horrible store no staff to ask questions have to roam around the store searching for one. Then trying to return jacked around from one floor to another. Why bother opening the store?
Frequently Asked Questions About RONA+ Victoria (Tillicum)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Victoria (Tillicum)?
RONA+ Victoria (Tillicum) offers a wide variety of home improvement products including paint, flooring, electrical items, vanities, toilets, shower accessories, kitchen faucets, bathtubs, sinks, lighting, fans, outdoor accessories, appliances, furniture, power tools, and indoor accessories.
What are the store hours of RONA+ Victoria (Tillicum)?
The store is open Monday to Friday from 6:00 AM to 8:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 6:00 PM. It has special holiday hours on November 11, 2025, from 8:00 AM to 6:00 PM.
Does RONA+ Victoria (Tillicum) offer delivery and pickup services?
Yes, they offer in-store pickup, delivery, and no-contact delivery options to provide convenience and flexibility for customers.
Can I rent a truck or tools at RONA+ Victoria (Tillicum)?
Yes, RONA+ Victoria (Tillicum) offers truck and tool rental services. To check availability and make reservations, it is recommended to contact the store directly.
What is the return policy at RONA+ Victoria (Tillicum)?
You can return most products (except appliances) within 90 days of purchase in original condition and packaging with the original receipt for a refund, exchange, or store credit. More details are available on their website.
What payment methods are accepted at RONA+ Victoria (Tillicum)?
Payments can be made using Visa, MasterCard, American Express, cash (in-store only), and PayPal for online purchases.
Where is RONA+ Victoria (Tillicum) located?
It is located at 3170 Tillicum Road, Victoria, BC, V9A 7C5, Canada.
Are there nearby places of interest to visit when shopping at RONA+ Victoria (Tillicum)?
Yes, nearby you can visit Tillicum Centre shopping mall for a variety of stores and dining options, A&W Canada for fast food, and the Garden Centre at RONA for additional gardening supplies. These places offer convenient options before or after your visit to RONA+.
How can nearby stores like Lowe's and Pro Desk at RONA+ assist me when shopping at RONA+ Victoria (Tillicum)?
Lowe's nearby also offers home improvement products in case you need additional options, while Pro Desk at RONA+ provides expert advice and building supply support for contractors and renovation projects to complement your shopping experience.
Are there any nearby services related to telecommunications or fashion near RONA+ Victoria (Tillicum)?
Yes, nearby you can find TELUS and Bell stores for mobile phones and telecommunications services, as well as fashion accessory stores like Bentley and Ardène for shopping after your visit to RONA+.