RONA+ Langford

Reviews

• JC

  Jeff Coffey

  Feb 12, 2026
  1.0
  What's with your VIP (loss prevention) person following me around the store? This is harassment to me and unfair to the Klingon ship you apparently captured this giant foreheaded individual from
• NN

  Nico

  Jan 30, 2026
  5.0
  The lumber is definitely better at this Langford location than at other big box stores. I used Rona Langford for my entire reno.
• JK

  Janet Knight

  Jan 29, 2026
  3.0
  A lot of old stock. Pretty disappointed when looking for newer items. Most new products only available online. Really no samples to even look at
• AJ

  ashlynn jackson

  Jan 29, 2026
  3.0
  I've given up going to this store because I am anaphylactic to latex and they keep having balloons. The staff is friendly when I am able to go inside so it sucks that I can't shop here. Also I went with my stroller aged twins and there were 0 shopping carts outside so I wasn't able to use one and had to take a stroller which couldn't hold as much as I needed.
• DE

  Darren Evans

  Jan 14, 2026
  1.0
  Never been so disgusted with a complete lack of customer service. We recently ordered laminate countertops from this store. The 2 lengths of countertop were delivered and were ridiculously bowed (I've worked in the industry so I was expecting them to be bowed somewhat but these were almost comically bowed - should never have been sent out) We looked at them in store before ordering and with other counters pressed against them they looked relatively straight. We took pictures and went in to see the department manager Debra who has the absolute worst, unhelpful, uncaring, inconvenienced demeanor I have ever witnessed in a customer facing role ANYWHERE. If you want to feel like you are a scourge on someone's day - see her for help. Thankfully, the pictures we took were undeniable that these counters were not fit for purpose and she agreed to send out 2 more - (the following week - so now we are 3 weeks from original purchase and still have no counters) that was a Saturday, on the following Monday we received an email from her that said she'd looked at the other countertops and all of those were bowed too so did we just want to keep the ones we had and lay them flat and put weight on them and "they SHOULD straighten out" - At this point she didn't offer an alternative ie: refund or discount, she literally wanted us to just keep the counters which she had already agreed were not fit for purpose by agreeing to send us more and just lump it. Now, I've worked in the industry, the reason that we ordered off the shelf rather than a local fabricator is because they had a 6 week lead time that we wanted to avoid. Do not let Debra tell you that laying severely bowed countertops flat and putting weight on them will flatten them, it will not- this is false information- it's more likely to crack the front roll and void any return policy you may have. I know the way to flatten them and it's time consuming and never guaranteed to actually flatten them properly. We replied to her email with a few options - We would keep the counter that was less bowed, get a replacement for the horseshoe shaped one and spend time and labor to try to make them usable for a discounted price, or she could see if other local stores have better quality ones and switch them or a full refund (which we would prefer not to do because we needed counters to install at this point and were willing to try to fix these defective ones.) Again, we received the most dead-pan reply stating that she could send 2 new counters (which she had already stated were all defective) she said "We don't do store to store transfers ESPECIALLY with discontinued/clearance items" At no point were we told that these were discontinued/clearance items and there was no indication of such on the price label in store that we could see and these things are definitely regular price not "priced to clear", but regardless of that, what this says to me is that because we bought "discontinued/clearance" items, customer care/satisfaction does not apply..... then, alternatively, she would have the counters picked up and issue a refund, I mean why would she do the honorable thing and offer any discount for us being willing to fix them ourselves when they can be returned, restocked and sold to some other unassuming customer expecting a useable product? (once the counters were safely back in the store) - way to make a customer feel trusted and not like a potential thief! We finally got our refund 4 days after the counters were picked up and now we have to try to find more countertops after wasting 3+ weeks for absolutely nothing. More than anything it was the blunt, uncaring, rude attitude toward our issues that really surprised us. We wanted to use Rona to "keep it Canadian" but after this we will never step foot in this store again and will be sure to spread the word - as a comparison, whenever I've had issues with ANY item at Home Depot they have done EVERYTHING they can to be understanding and accommodating - they even do it all while actually smiling.

Frequently Asked Questions About RONA+ Langford