Business Details
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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Langford provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Langford & start improving your home today!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.8
948 reviews
5 stars
390
4 stars
267
3 stars
126
2 stars
49
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful and knowledgeable, while others are criticized for being unresponsive or rude.
Product Availability
Frequent complaints about stock levels and inaccurate online inventory, leading to customer frustration.
Staff Knowledge
Staff knowledge varies significantly; some employees are noted for their expertise, while others lack basic product knowledge.
Store Experience
Store cleanliness and organization receive positive remarks, but there are concerns about understaffing and long wait times.
Management Issues
Several reviews highlight poor management practices and inconsistent policies, affecting customer trust and satisfaction.
- MBMarc Boyd6 days ago1.0Very surprised and amazed at the level of support from Rona. Normally we have had nothing but good things to say about Rona, but with regards to online ordering we will never order online from Rona again. We will, however continue to shop in person when in town. We ordered the above light bulbs online and later in the day when checking my email the order had shipped, they changed the order (without prior notification and without any reasoning on the order changed message) and when we tried to cancel online as we needed the 6 bulbs, not 4, we were unable to do so. We tried to contact online support, which I will say was just after the 25th December, and were unable to get to a service rep. We tried again later in the week and did get to speak to someone. They were unhelpful, gave us the wrong information and then advised they would start the refund process. What a nightmare this turned out to be. We never received anything from them, even though the rep said we would receive an email with authorization for a return and refund. We got tired of waiting and recontacted the help centre. This time we were correctly informed that we could initiate a return online, print off the return label and this would in turn create a refund back onto our credit card. We still await the return of funds from Rona. Terrible experience and I only hope Rona take some steps to ensure this doesn't happen again. Oh, and to top it off...the light bulbs arrived in a make shift box of spare cardboard and Rona lots and lots of tuck tape - we didn't attempt to open the already visibly damaged, banged up and torn box since there was a noticeable torn open corner and a lot of broken glass rattling around when holding/lifting the box.
- NFnicole FuocoNov 20, 20255.0We came to this rona+ in Langford today to seek help with our frustratingly miss cut Levelor blinds that we got cut in the vancouver location. we had an Englishmen named Mark that help us out, he was super friendly and knowledgeable, even tho their machine broke half way through he really did go above and beyond which was a breath of fresh air. Just wanted to give appreciation when its well deserved Thanks a bunch Mark!
- CDCs DOct 15, 20251.0I tried to buy display lights at RONA Langford after Tillicum told me it was possible with safe removal. Langford staff said “no,” and when I asked for a manager (Wendy), she was dismissive and condescending. She claimed “policy says no,” even though another RONA does it. I was willing to wait for safe removal, but she refused and treated my frustration as rudeness. The store was empty, yet she acted like I was bothering her. Tillicum: 5 stars. Langford: 0 stars. Inconsistent policies + poor attitude = lost trust.
- VOVern OlsonSep 30, 20254.0Where else can you find a space heater for under $50.00?
- BJBrady JanzenSep 23, 20255.0I dealt with Kwai in contract sales and I had the greatest experience ever. Kwai was beyond helpful putting together a quote for me. It was a little confusing as our payment method needed authorization from multiple levels but he was beyond patient and professional. It was ready before I expected and when I came back for pickup it took me all of 5 minutes to grab all my plywood and other materials. It was all packed and ready for me. The materials seem excellent quality and the price was right. Kwai has converted me from your competitor down the road to your company. I hope this gets to him, he was awesome.
Frequently Asked Questions About RONA+ Langford
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Langford?
RONA+ Langford offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, vanities, toilets, shower accessories, kitchen faucets, bathtubs, sinks, laundry room essentials, mirrors, lighting, fans, outdoor accessories, appliances, furniture, cabinets, power tools, and indoor accessories.
What are the opening hours of RONA+ Langford?
RONA+ Langford is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 6:00 PM. On November 11, 2025, it will be open from 8:00 AM to 6:00 PM.
Does RONA+ Langford offer delivery and pickup services?
Yes, RONA+ Langford offers in-store pickup, delivery, and no-contact delivery services to meet your needs.
How can I pay for my purchases at RONA+ Langford?
You can pay using American Express, Visa, Mastercard, or cash. Credit cards are the only payment method accepted for online purchases.
Can I rent a truck or van at RONA+ Langford?
Yes, truck and van rentals are available. You must be at least 21 years old, hold a valid full driver's license, provide proof of insurance in your name, and present a major credit card. A $500 deposit is required and payment must be made with a major credit card; cash or checks are not accepted.
Does RONA+ Langford provide installation services?
Yes, many installation services are offered, including appliance installation, flooring, cabinets and countertops, windows and doors, bathroom plumbing, and more. Visit https://www.rona.ca/en/install-services for more details.
Where is RONA+ Langford located?
RONA+ Langford is located at 850 Langford Parkway, Victoria, BC, V9B2P3, Canada.
What nearby places can I visit when shopping at RONA+ Langford?
Near RONA+ Langford, you can visit the Pro Desk at RONA+, the Garden Centre at RONA+, Minute Key for locksmith services, and the Kitchen Design at Rona for home improvement. For dining, McDonald's Canada and Bento Sushi are nearby options.
How can nearby places help me enhance my visit to RONA+ Langford?
After or before your shopping at RONA+ Langford, you can enjoy a meal at McDonald's Canada or Bento Sushi nearby. If you need locksmith services, Minute Key is conveniently close. For specialized home improvement help, visit the Kitchen Design at Rona or the Garden Centre at RONA+ beside the store.
Are there any other useful services near RONA+ Langford?
Yes, nearby services include financial services like Western Union and President's Choice Financial, a pharmacy at Loblaw Pharmacy, beauty salons such as Regal Nails, and grocery shopping at Real Canadian Superstore and Walmart Supercentre.