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The Brick

4.3
(530 reviews)

Business Details

5601 Anderson Way, Vernon, BC
V1T8X1, Canada
(250) 545-7220
http://www.thebrick.com

About

Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet. We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • Wheelchair accessible entranceAvailable

Location

The Brick
5601 Anderson Way, Vernon, BC
V1T8X1, Canada

Hours

Reviews

4.3
530 reviews
5 stars
397
4 stars
40
3 stars
20
2 stars
14
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, helpful, and friendly, particularly highlighting Conrad and Akhil for their exceptional service.

Product Knowledge

Staff demonstrated strong product knowledge, effectively answering customer questions and providing tailored recommendations.

Delivery Issues

Some customers reported challenges with delivery coordination and installation services, leading to dissatisfaction.

Positive Experiences

Overall, numerous reviews reflected positive shopping experiences, with many customers expressing intent to return for future purchases.

Mixed Reviews

While many reviews were positive, there were a few negative experiences regarding customer service that highlighted inconsistency in staff professionalism.
  • BA
    Bev Arnold
    Feb 4, 2026
    5.0
    Good knowledge of products very helpful
  • BZ
    brandon zimmerman
    Jan 31, 2026
    5.0
    Conrad knew his shit. He had answers to all my questions and was easy to deal with. Awesome job my man!
  • DH
    Deanna Hennessy
    Jan 16, 2026
    5.0
    Conrad Shupe was very helpful understanding and explained everything to me. Thanks fir the service..
  • AM
    Al Marsh
    Jan 10, 2026
    5.0
    Conrad was very helpful and gave us many options but was not pushing any furniture or any options we weren't interested in very good at his job thank you
  • BB
    betty bailey
    Jan 9, 2026
    5.0
    We received the wrong recliners. No problem with sending us the ones we ordered. And reimbursed us for the different prices which we didn't expect. We will most definitely be shopping at the Brick again!!

Frequently Asked Questions About The Brick

What is your return policy?

Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.

I found a lower price on an item I purchased last week. Do you have a price guarantee?

Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.

Brand Certified Facts from The Brick

The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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