About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
492 reviews
5 stars
370
4 stars
39
3 stars
19
2 stars
14
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff, particularly highlighting Conrad and Akhil for their outstanding service.
Product Quality
Customers expressed satisfaction with the quality of furniture purchased, noting good deals and value for money.
Sales Experience
Overall, shoppers appreciated the no-pressure sales approach, feeling comfortable while browsing and making decisions.
Delivery Issues
Some customers reported challenges with delivery and installation services, leading to frustration and dissatisfaction.
Mixed Reviews on Staff
While many reviews praised staff, there were notable complaints about unprofessional behavior from certain employees, impacting customer experiences.
- LBlynn BevanNov 12, 20255.0Needed a new bed/loveseat. Extremely happy
- CBCornelius ButterbeanNov 10, 20255.0Mark helped me load up my coach no problem and amazing customer service
- BMBonnie MitchellOct 28, 20255.0had what i wanted in the store- at a good price and I was able to take it with me at the time of purchase. The young man who served me was very helpful.
- JSJan SOct 25, 20255.0Great service from Conrad at the Vernon Brick. Very helpful and knowledgeable but not in our face. Thanks Conrad!
- CJChrista JenkinsOct 18, 20255.0Conrad was the perfect salesman. His knowledge of his inventory allowed us to go directly to the style of chair we required. Conrad made selecting and purchasing our chair a pleasure! He is your best salesman!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary depending on the item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference under certain conditions. See the Price Guarantee page on our website for details.
Can I cancel my order and get a refund?
You can cancel your order prior to delivery or pickup by visiting any Brick location. Refunds are made to the original payment method, with deposits on Special Order items being non-refundable.
How do I add an extended warranty to my purchase?
Extended warranties can be added during in-store or online purchase, or within 30 days after product receipt by visiting a Brick store. Options are presented during online checkout or available via sales consultants in stores.
What delivery and assembly services does The Brick provide?
The Brick offers licensed installation and assembly services for appliances, electronics, and furniture at competitive prices. Delivery services are available in most areas, using either The Brick's own team or contracted couriers.
What are The Brick's store hours in Vernon?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. It also observes special hours on holidays such as November 11, when it is open from 10:00 to 21:00.
Which brands can I find at The Brick in Vernon?
The store carries a wide selection of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, IKEA, JBL, and many more for furniture, appliances, mattresses, and electronics.
What nearby dining options are available around The Brick in Vernon?
Nearby restaurants include Cora Breakfast and Lunch for breakfast and brunch, Royal Garden, Red Robin Gourmet Burgers for casual dining, Cactus Club Cafe Vernon for Canadian cuisine, and Temptasian Restaurant & Lounge for Chinese cuisine, providing convenient meal options before or after shopping.
Are there automotive services near The Brick store?
Yes, nearby automotive services include Skogie's Express Tunnel Wash and Skogie's Vernon for car washes, as well as Great Canadian Oil Change for oil changes and automotive repairs, making it convenient to combine errands.
What other services can customers find near The Brick in Vernon?
Nearby services include Connect Hearing for audiology and pharmacy needs, Sport Clips Anderson Way for barber and beauty services, and Nightingale Medical Supplies for medical retail, offering complementary options when visiting The Brick.