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RONA Vernon has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.1
496 reviews
5 stars
265
4 stars
127
3 stars
41
2 stars
16
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist.
Customer Service
Overall customer service received high marks, with many reviews highlighting positive experiences, though some noted issues with staff availability and responsiveness.
Store Conditions
Several customers reported uncomfortable conditions in the store due to inadequate air conditioning, leading to a less pleasant shopping experience.
Inventory Issues
Multiple reviews mentioned problems with stock availability, including discrepancies between online inventory and actual in-store stock.
Mixed Experiences
While many customers had positive experiences, there were notable complaints regarding poor customer service in specific instances, particularly related to management and online orders.
- AHAlison HydeNov 2, 20255.0The staff are always very helpful at this store. Michelle in appliances was exceptional at my last visit. They go above and beyond. Thank you.
- TGTerrie GibsonSep 17, 20255.0Was looking for a pond ariator and Jodi was most helpful. She went above and beyond what I expected. Thank you very much.
- MMMikayla “Kiddy Girl Bella” MichelsonSep 16, 20255.0Love the Staff they are so kind and remember me.
- MRMichelle RenauldSep 9, 20255.0Absolutely wonderful experience we did a whole renovation and Stephanie by hands-down is probably the best employee same with Michelle every employee there is just truly remarkable. I highly recommend them. They are so kind courteous attentive. They get everything that you need done and they’re so so kind amazing job I highly highly recommend them.
- LCLisa CantafioAug 20, 20255.0Lots of Halloween stuff, check it out.
Frequently Asked Questions About RONA Vernon
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Vernon's return policy?
You can return most products within 90 days in original condition and packaging with your receipt for a refund, exchange, or store credit. Appliances have exceptions. More info at https://www.rona.ca/en/returns-and-refunds
How can I check the status of my RONA Vernon order?
Check your order status online by entering your order number and email or logging into your RONA account. You'll receive email updates on any status changes. For details, visit https://www.rona.ca/en/track-order
Does RONA Vernon offer delivery services?
Yes, RONA Vernon offers delivery. Parcel delivery is free for orders over $49. Larger items may have truck delivery at $79. Visit https://www.rona.ca/en/online-purchases or contact the store for details.
What are RONA Vernon's store hours?
RONA Vernon is open Monday to Friday from 7:00 AM to 7:00 PM, Saturday 7:00 AM to 6:00 PM, and Sunday 8:00 AM to 6:00 PM. It also has special holiday hours, e.g., 8:00 AM to 6:00 PM on Nov 11, 2025.
What brands does RONA Vernon carry?
RONA Vernon carries brands including KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black & Decker, Nest, Whirlpool, and more.
What services does RONA Vernon provide?
They offer services such as appliance and flooring installation, roofing and siding installation, bathroom plumbing and renovations, kitchen design, window and door installation, natural gas line installation, and more.
Can someone else pick up my order at RONA Vernon on my behalf?
Yes, a person 16 years or older can pick up your order if they bring a copy of the confirmation email and government-issued photo ID.
What nearby places can I visit after shopping at RONA Vernon?
Nearby you can visit the Garden Centre at RONA for plants, the Pro Desk at RONA for building supplies, or enjoy a meal at Mary Brown's or Tim Hortons which are close by.
How can nearby stores like Mark's and Penningtons complement my visit to RONA Vernon?
After purchasing renovation or home goods at RONA Vernon, you can shop for men's or women's clothing and accessories at nearby Mark's and Penningtons stores for a complete shopping experience.
Are there convenient services such as financial or health-related offices near RONA Vernon?
Yes, nearby you'll find Sussex Insurance - First Okanagan for health insurance and Western Union for financial services and currency exchange, adding convenience to your errands near RONA Vernon.