Brand Certified
RONA Vernon
4.1(504 reviews)
Certified by RONA Vernon • Mar 01, 2026
Business Details
2201-58th Ave, Vernon, BC
V1T9T5, Canada
Certified by RONA Vernon • Mar 01, 2026
(250) 545-3332
Certified by RONA Vernon • Mar 01, 2026
https://www.rona.ca
Certified by RONA Vernon • Mar 01, 2026
About
Certified by RONA Vernon • Mar 01, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA Vernon has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DebitAvailable
- Cash onlyNot available
Location
Certified by RONA Vernon • Mar 01, 2026
Hours
Certified by RONA Vernon • Mar 01, 2026
Reviews
4.1
504 reviews
5 stars
270
4 stars
129
3 stars
41
2 stars
16
1 star
48
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff at Rona are frequently praised for being helpful, friendly, and knowledgeable, with many customers highlighting individual employees for their exceptional service.
Customer Service Issues
Several reviews mention problems with customer service, including poor communication, inaccurate online inventory, and negative experiences with management.
Store Conditions
Customers have reported issues with the store's temperature and air circulation, indicating discomfort during visits.
Product Availability
There are numerous complaints about items being out of stock or discrepancies between online inventory and actual store availability.
- SLShar Lovesmusclecars2 days ago5.0Great help for odd things
- DMDerek MathiesenFeb 14, 20265.0Clean, clear and plenty of staff.
- AAAJan 30, 20265.010/10 would recommend Rona! Great service inside and outside, awesome quick efficient service in the Yard by Tyler, he loaded the insulation I needed in right away! Also better prices than home Depot!
- SESean EJan 18, 20265.0I don’t do reviews often but felt the need to praise this workplace. We live in Lake Country so we often go to Kelowna to the RONA there or to Home Depot. Lately with our son playing hockey in Vernon we have gone to the Home Depot in Vernon as well as this RONA. Out of all 4 of the stores mentioned, the customer service at RONA in Vernon is hands down miles ahead of any of the other stores. Everyone has been so happy to help, they seem so relaxed, and of course they’re very knowledgeable. My wife and I went again today and met with one of the workers named John who only works Sundays and Mondays he says and the guy was simply incredible. I just want to applaud the entire staff as everyone I’ve encountered there has been amazing.
- SDSean DevlinJan 16, 20261.0Came into the store to grab two items that were in stock as I checked inventory online. I understand that online inventory isn’t accurate but when it says 34 in stock I would expect them to have at least some. Met an associate at the front door who directed me to the contractor desk, who then directed me to the lumber yard, the lumber yard directed me back to the contractor deck who then told me to go back to the seasonal isle. The guy in the seasonal isle told me to go back the lumber yard. I finally just left and ordered the item off Amazon and it was delivered to my door the next day. You want us to support local but then we have to go through this. It wasn’t the 1st time but I can assure it will be the last because I won’t be going back.
Frequently Asked Questions About RONA Vernon
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Brand Certified Facts from RONA Vernon
RONA Vernon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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