Sentinel Storage - Burnaby

Reviews

• LK

  Lilly Klondike

  Feb 28, 2026
  5.0
  Incredibly convenient. Great customer service. Very clean and modern installations. They even have dollies available for us to use for free!
• FW

  Fred Weisberg

  Feb 26, 2026
  1.0
  Only one month after moving into a large unit Alex the Manager calls me out of the blue and asks if I still want to rent because my unit is EMPTY and the retractable door is wide OPEN! I couldn't believe what I was hearing so I asked him to repeat what he said. He confirmed it was my storage unit that was wide open and totally empty! I was immediately very stressed out and panicked that everything I stored at Sentinel was gone! I left work to drive to Sentinel immediately - only to find that the Manger got the unit numbers wrong and had upset and alarmed me for absolutely no reason. Now, more than a month later I have driven to Sentinel Storage on Bridgeway THREE times to speak to the Manager. Every time he has promised phone calls with answers and explanations that never came, done nothing to consider my request for a credit to my account for the frustration and anxiety, and he had forgotten entirely. For my extra trouble I have nothing but more frustration. "Sentinel" presumably chose that brand name to create an impression that they watch over your belongings carefully - yet they seem completely unable to understand the simple concept of providing customers with peace of mind that their stored items are sage and secure where they are supposed to be. Pleasant guy working the front desk, and an overall clean and orderly space but Manager's customer service sense doesn't exist.
• MC

  Marianne Conrod

  Feb 25, 2026
  5.0
  Meth at the front desk was amazing! He painlessly walked me though the contract and storage facility rules making it a quick and enjoyable process. He was very personable and we’ve since had a couple of lovely chats at the facility. Everyone working there has been a pleasure to deal with and the rates can’t be beat.
• SS

  Sanaz Discover With Sanaz

  Feb 10, 2026
  5.0
  I would highly recommend them- The staff are amazing, helpful and friendly. Place is clean, convenient with different sizes of storages. They had a great deal when I got mine back in Summer 2025. They always do if you ask them they will share it with you. Customer service is good and I couldn't be happier. Thank you for all the help.
• CJ

  Charles Jones

  Feb 6, 2026
  5.0
  Had an amazing experience signing up for my unit and the service I received along the way! The only storage option I'll use in Vancouver!

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